Operations Manager

Job Description

Title: Operations Manager

Company Name: Autobahn Solutions Limited

Vacancy: 02

Age: 35 to 45 years

Job Location: Dhaka (Tejgaon)

Salary: Negotiable

Experience:

• 6 to 10 years
• The applicants should have experience in the following business area(s): Automobile, Motor Vehicle body manufacturer, Motor Workshop

• Bachelor of Business Administration (BBA) in Marketing, Service Marketing
• Master of Business Administration (MBA) in Automobile

• 6 to 10 years
• The applicants should have experience in the following business area(s): Automobile, Motor Vehicle body manufacturer, Motor Workshop

• Age 35 to 45 years

●     Bachelor’s degree in Business Administration, Operations Management, Automobile Engineering, Mechanical Engineering, or a related field.●     Strong technical or practical understanding of automotive workshop operations.●     Extensive professional experience in an established automotive workshop, dealership, premium vehicle service centre, or similar organization.●     Previous experience in an Operations Manager, Workshop Manager, Service Manager, Aftersales Manager, or equivalent leadership role.●     Experience working with European, premium, luxury, Japanese, hybrid, or modern electronically controlled vehicles will be highly preferred.●     Strong understanding of workshop SOPs, vehicle repair workflows, quality control, client handling, parts management, and employee supervision.

1. Overall Workshop Operations

●     Manage and supervise the daily operations of the entire service centre.

●     Coordinate between the service advisory, technical, diagnostic, mechanical, electrical, body and paint, parts, procurement, accounts, and customer service departments.

●     Ensure that all departments work according to company policies, approved procedures, and operational targets.

●     Maintain an organized, professional, clean, and productive workshop environment.

●     Identify operational problems and implement practical solutions without unnecessary delays.

2. Vehicle Workflow and Timely Delivery

●     Monitor every vehicle from entry until final delivery.

●     Ensure vehicle inspections, diagnoses, quotations, approvals, repairs, quality control, invoicing, and delivery are completed within the agreed timeline.

●     Prevent vehicles from remaining unnecessarily idle inside the workshop.

●     Prioritize urgent, corporate, and high-value vehicles based on management instructions.

●     Follow up regularly with responsible employees regarding delayed vehicles.

●     Inform management and clients immediately when any delay, additional repair, or technical complication arises.

3. SOP and Process Compliance

●     Ensure that all workshop SOPs are properly followed by every department.

●     Confirm that no unauthorized work, dismantling, repair, or parts replacement is carried out.

●     Ensure complaint sheets, job cards, inspection reports, quotations, parts requests, approval records, and QC documents are properly completed.

●     Make sure technicians only begin work after receiving the necessary approvals and instructions.

●     Maintain proper documentation and accountability throughout the repair process.

4. Quality Control

●     Ensure every vehicle receives a complete and documented quality-control inspection before delivery.

●     Verify that all approved repair work has been completed correctly.

●     Confirm that warning lights, diagnostic trouble codes, fluid levels, electrical systems, repaired components, road-test results, and overall vehicle condition are checked where applicable.

●     Ensure that no vehicle is delivered with incomplete work, unresolved complaints, loose components, damage, dirt, or missing parts.

●     Investigate repeat complaints, workmanship failures, and customer returns.

●     Hold the responsible department or employee accountable for avoidable quality issues.

5. Workforce Management and Discipline

●     Supervise technicians, foremen, service advisors, engineers, floor personnel, and other operational employees.

●     Maintain discipline, attendance, productivity, and professional behaviour across the workshop.

●     Ensure employees remain focused on assigned work and complete their responsibilities on time.

●     Prevent unauthorized communication, commitments, or price discussions between workshop workers and clients.

●     Resolve internal conflicts and maintain cooperation between departments.

●     Identify training requirements and recommend employee development, reassignment, reward, or disciplinary action when necessary.

●     Ensure manpower is allocated properly according to workload, skill level, and vehicle priority.

6. Parts and Procurement Coordination

●     Ensure required parts, consumables, tools, and technical information are supplied to technicians on time.

●     Coordinate with the parts and procurement teams to prevent repair delays.

●     Confirm that requested parts match the vehicle, quotation, and approved work.

●     Ensure parts are inspected before installation.

●     Prevent unauthorized parts usage, wastage, duplication, loss, and unnecessary purchasing.

●     Monitor locally sourced, imported, used, and special-order parts.

●     Ensure replaced parts are properly recorded, stored, and returned to the client when required.

7. Client Communication and Service

●     Communicate professionally with retail, corporate, fleet, and premium-vehicle clients.

●     Understand client complaints, expectations, priorities, budget limitations, and delivery requirements.

●     Explain technical findings, recommended repairs, delays, and additional work in a clear and professional manner.

●     Support the service advisory team in handling sensitive, high-value, or dissatisfied clients.

●     Ensure that no unrealistic promise is made regarding pricing, repair results, or delivery time.

●     Build long-term client trust through transparency, professionalism, and consistent service quality.

8. Profitability and Cost Control

●     Continuously identify opportunities to increase workshop productivity, revenue, and profitability.

●     Reduce unnecessary labour hours, vehicle delays, repeat repairs, parts wastage, and operational expenses.

●     Monitor technician efficiency, bay utilization, job completion time, and departmental performance.

●     Ensure that all completed work, labour charges, parts, consumables, diagnostics, programming, and additional services are properly recorded and billed.

●     Identify missed sales opportunities and recommend suitable additional services based on genuine vehicle requirements.

●     Support management in developing operational targets, pricing strategies, service packages, and process improvements.

●     Ensure profitability is increased without compromising safety, quality, or client trust.

9. Reporting and Management Coordination

●     Provide regular operational reports to the Chairman and Managing Director.

●     Report vehicle status, delayed jobs, pending approvals, parts shortages, workforce issues, QC failures, customer complaints, and operational risks.

●     Maintain accurate data regarding vehicle intake, delivery, productivity, revenue, pending work, and repeat repairs.

●     Attend management meetings and provide practical recommendations.

●     Implement management decisions and follow up until completion.