Senior Manager, Marketplace Operations
Job Description
Title: Senior Manager, Marketplace Operations
Company Name: BYSL Global Technology Group
Vacancy: Not specific
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in any discipline
Experience Requirements:
∎ At least 7 year(s)
Job Responsibilities:
∎ Create and implement strategies designed to help grow the business
∎ Administer and supervise the day-to-day marketplace e-commerce operations, promotions, updates, maintenance, social media management, merchandising, and performance
∎ Identify business needs, propose areas of improvement, and kickstart/implement process and/or operational changes
∎ Conduct market research to support strategic business planning and development
∎ Combine and synthesize media market & technical knowledge, data analysis and client feedback to formulate and execute effective planning and help sell, develop, configure, operate and optimize complex campaigns to meet client objectives
∎ Develop, evolve, and refine client service processes, act as a first point of escalation for campaign performance or other related issues
∎ Work closely with internal stakeholders from cross-functional teams across multiple markets to build, test, and implement new processes, systems, or products
∎ Performing root-cause analysis of marketplace issues/imbalances and resolving core/underlying issues
∎ Reaching out to the cross-functional teams about marketplace issues and facilitating timely resolution of the underlying issue
∎ Cross collaboration with expert teams to identify low performing partners and revisit the partner life cycle to identify problems and possible solutions
∎ Being the first point of contact for marketplace partners and central stakeholders for performance-related issues and supporting them with in-depth analysis
∎ Developing structured dashboards and visualizations to enable the operational team to self-diagnose marketplace health issues
∎ Developing standardized marketplace performance reviews, such as sales funnel performance, marketplace health indicators, etc.
∎ Performing structured experiments in collaboration with partners/merchants to optimize the marketplace performance
∎ Partner with the accounting team to document and explain movements in cash for the monthly reconciliation process. Optimize reconciliation process to help to close books earlier
∎ Identify current systems' capabilities and limitations and pioneer new initiatives to drive continuous improvement on systems, reporting methods, and operational processes
∎ Execute strategy for improving the partner experience throughout their journey with BYSL Global Technology Group and adding new services/capabilities that are important for both the partner and BYSL Global Technology Group
∎ Be a continuous improvement agent, feeding our internal practice with the insights from field experience
∎ Train the team so that they develop and use advisory capabilities to guide and offer the partner in a tailored way
Additional Requirements:
∎ Skills Required:
∎ Highly self-motivated, well organized and structured thinker with an ability to complete sophisticated analysis, build models and oversee the analytical work of others
∎ Comfortable with a lead role in a fast-paced, dynamic operating environment with multiple stakeholders
∎ Ability to navigate within the organization to drive progress, change and sustainability
∎ Good supervising, coaching and training capabilities
∎ Strong business acumen and day to day problem solving capacity
∎ Excellent client relationship and management skills
∎ Ability to manage time and priorities across a diverse set of responsibilities
∎ Natural ability to motivate and inspire the human resources
∎ Proficiency in English and Bengali languages and the ability to communicate clearly and succinctly on executive-level briefings
∎ Expert capabilities in Microsoft Office, Cloud Applications and ERP
∎ At least 7+ years of relevant experience with at least 2+ years of direct experience working on an online marketplace
∎ At least 3 years of management experience.
Salary:
∎ Competitive Salary
Compensation & Other Benefits:
∎ Performance Bonus
∎ Festival Bonuses
∎ Subsidized Lunch Facilities
∎ Yearly Salary Review
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Jan 2022
Company Information:
∎ 13 Dec 2021
∎ BYSL Global Technology Group
Category: Marketing/Sales
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