Senior General Manager - Operations
Job Description
Title: Senior General Manager - Operations
Company Name: VFS Bangladesh Pvt Ltd
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 10 year(s)
Job Responsibilities:
∎ Overall responsibility of the business unit / processes within the country with accountability for.
∎ Process adherence
∎ Revenue
∎ Profitability
∎ Resource Planning - Resource cost & allocation
∎ Customer Satisfaction
∎ Financial Management:
∎ Direct responsibility for the country's profitability and achievement of targets (EBIT) set by the company.
∎ Control & maintain country's expense budgets and allocated resources and perform periodic cost and productivity analyses.
∎ Operational Excellence:
∎ Lead process improvement initiatives to enhance productivity at all levels:
∎ Develop & maintain Standard Operating procedures, policies and manuals etc.
∎ Ensure compliance to all existing processes and meet the defined SLAs.
∎ Ensure process enhancements to improve quality & efficiency and lead New process roll outs in the respective VACs.
∎ Improve the operational systems; processes and policies to support better management reporting, information flow and management, business process and organisational planning.
∎ Risk Management:
∎ Manage Security (Physical & Data) at the Application Centre and ensure effective controls are in place to pre-empt any physical / data security breach incidents.
∎ People Management:
∎ Manage staff efficiency & productivity for the given country.
∎ Plan & forecast the manpower resourcing activity for the country based on previous trends, Time in motion study, etc.
∎ Ensure conduct of product & process trainings to all staff on a regular basis through coaching and development.
∎ Ensure high standards of ethics, integrity and compliance with corporate procedures.
∎ Business Development:
∎ Liaise with the Value Added Services team in order to create new channels of Revenue.
∎ Add new clients, inroads into the MOFA for business opportunities in other countries.
∎ Explore other revenue channels with the various government bodies / ministries in the region with strategic partnerships.
∎ Relationship Building:
∎ Develop and maintain business relationships with all Consulate officials (Embassy / Consulates).
∎ Retain all existing clients while re bidding or manage relationships to get contract renewals.
∎ Maintain Relationships with vendors & partner FMCs.
∎ Maintain updates on competition in the region with the help of Market intelligence.
∎ Ensure judicious use of natural resources.
∎ Adhere to the environment health and safety policy/objectives and guidelines of the organization.
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Additional Requirements:
∎ Age 40 to 50 years
∎ Must Have very good communication Skills at global standard.
∎ Prior Work Experience/ Academic background in global standard shall add value.
∎ Prior Business Leadership experience in Customer Service/ Truism or Diplomatic Service is a must.
∎ Person with disability are encouraged to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Profit share, Weekly 2 holidays, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 May 2023
Company Information:
∎ 17 May 2023
∎ VFS Bangladesh Pvt Ltd
∎ Address : Delta Life Tower (4th Floor), Gulshan -2, Dhaka.
∎ Web : www.vfsglobal.com
∎ Business : VFS Global is the world`s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages the administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments.
Category: Hospitality/ Travel/ Tourism
: Please do not apply if you do not meet the requirements.
