Sales & Customer Support Executive

Job Description

Title: Sales & Customer Support Executive

Company Name: Torayvinobd

Vacancy: 05

Age: 18 to 30 years

Job Location: Dhaka (DOHS Banani)

Salary: Negotiable

Experience:

• At least 2 years

• HSC
• Bachelor/Honors
• Diploma

• At least 2 years

• Age 18 to 30 years
• Only Female

Requirements:

• Education: Bachelor’s degree preferred; HSC/Diploma holders with relevant experience are also encouraged to apply.

• Minimum 2 years of experience in sales or customer support (eCommerce, electronics or consumer goods preferred).

• Strong communication and persuasion skills in Bangla; basic English is a plus.

• Comfortable handling Facebook/Messenger inboxes, WhatsApp and web-based CRM tools.

• Basic computer skills (MS Excel / Google Sheets) for maintaining lead and sales records.

• Able to multitask in a fast-paced, target-driven environment.

• Organized, punctual and customer-oriented.

About the Company:

Torayvino BD (Mapal International) is the exclusive importer and official distributor of Japan's trusted Torayvino Water Purifiers in Bangladesh. Our mission is to bring safe, affordable and high-quality water purification to every home. With a strong online presence and an expanding dealer network, we are growing fast and looking for talented people to grow with us.

Job Summary:

We are looking for a dynamic Sales & Customer Support Executive to handle inbound inquiries, convert leads into sales, and give customers an excellent experience after the sale.

Key Responsibilities:

• Respond to customer inquiries on Facebook Messenger, WhatsApp, website chat and phone calls.

• Explain product features and benefits clearly, including filtration and water quality (TDS), and guide customers to purchase.

• Follow up with interested leads regularly and convert them into confirmed sales.

• Confirm orders, enter them into the system, and coordinate with the delivery team for on-time delivery.

• Maintain organized records of customer conversations, leads and sales.

• Prepare daily/weekly sales and lead follow-up reports.

• Work closely with the digital marketing, retail and dealer sales teams.

• Handle after-sales queries and keep customers satisfied.

• Mobile bill,Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Commission on sales

• Performance bonuses

• Opportunity to work with an international brand (Torayvino, Japan)

• Supportive team environment and structured career growth