Reservation Agent
Job Description
Title: Reservation Agent
Company Name: Renaissance Dhaka Gulshan
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skills, Effective Communication, Fluent In English, Hotel Management
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
∎ Identify guest reservation needs and determine appropriate room type.
∎ Verify availability of room type and rate.
∎ Explain guarantee, special rate, and cancellation policies to callers.
∎ Accommodate and document special requests.
∎ Answer questions about property facilities/services and room accommodations.
∎ Follow sales techniques to maximize revenue. Input and access data in reservation system.
∎ Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
∎ Follow proper escalation procedures when addressing guest concerns.
∎ Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
∎ Maintain confidentiality of proprietary information; protect company assets;
∎ Protect the privacy and security of guests and coworkers.
∎ Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
∎ Speak with others using clear and professional language; answer telephones using appropriate etiquette.
∎ Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
∎ Comply with quality assurance expectations and standards.
Additional Requirements:
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Medical allowance, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ As per Marriott Policy.
Application Deadline: December 20, 2019
Company Information:
∎ Renaissance Dhaka Gulshan
Category: Hospitality/ Travel/ Tourism
Source: bdjobs.com
Deadline Expired on 20th Dec 2019
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