Research Analyst and Counselor

Job Description

Title: Research Analyst and Counselor

Company Name: Global Pathway Hub

Vacancy: 4

Age: 18 to 30 years

Job Location: Dhaka (Mirpur12, Pallabi)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service
• Freshers are also encouraged to apply.

• HSC

• At least 1 year
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service
• Freshers are also encouraged to apply.

• Age 18 to 30 years
• Only Female

Global Pathway Hub is a growing study abroad consultancy dedicated to guiding students toward higher education opportunities overseas, especially in Malaysia and other international destinations. We are currently looking for a Female Student Counselor / Education Consultant who is responsible, patient, friendly, and highly communicative to join our team.

The ideal candidate will play a key role in counseling students, communicating with clients, assisting with research and mailing tasks, and supporting overall consultancy operations. This position requires a versatile personality who can handle multiple responsibilities with professionalism and care.

Key Responsibilities

1. Communication

• Communicate clearly and professionally with students, parents, and internal team members.

• Explain study abroad options, university requirements, admission processes, and timelines in a simple and understandable manner.

• Maintain regular communication through phone calls, WhatsApp, email, and in-person meetings.

• Represent the company positively in all forms of communication.

2. Patience & Student Handling

• Show a high level of patience while dealing with students from different backgrounds.

• Listen carefully to student concerns, questions, and goals before providing guidance.

• Handle repeated inquiries calmly and professionally.

• Provide emotional support and encouragement to students throughout the application process.

3. Patient Customer Contact

• Maintain polite, friendly, and respectful communication with customers at all times.

• Follow up patiently with potential and existing students.

• Build long-term relationships with students and guardians through trust and transparency.

• Handle customer objections or confusion calmly and professionally.

4. Mailing & Research

• Assist in preparing and sending professional emails to students, universities, and partner representatives.

• Maintain proper email communication records.

• Conduct basic research on universities, programs, admission requirements, intake dates, and visa-related information.

• Update the team with accurate and relevant information collected through research.

5. Versatile Personality

• Be flexible and willing to support different departments when required.

• Assist with documentation, student files, and office coordination.

• Handle multiple tasks efficiently within deadlines.

• Adapt quickly to new tasks, systems, or processes.

6. Study Consultancy Support Tasks

• Guide students step-by-step through the admission process.

• Assist in document checking and application preparation.

• Coordinate with internal teams for student processing.

• Maintain student records and update progress regularly.

• Support marketing or promotional activities if required.

Required Qualifications

• Female candidate only

• Minimum Bachelor’s degree (preferred but not mandatory if experience is strong)

• Good command of English (spoken and written)

• Basic computer knowledge (Email, MS Word, Google Docs, etc.)

• Previous experience in study consultancy or customer service is an advantage

• Freshers with good communication skills are also encouraged to apply

Required Skills & Qualities

• Excellent communication skills

• High level of patience

• Friendly and student-focused attitude

• Ability to handle customers patiently

• Good organizational skills

• Willingness to learn and grow

• Honest, responsible, and professional behavior

• Ability to work both independently and as part of a team

Why Join Global Pathway Hub?

• Friendly and supportive working environment

• Opportunity to grow in the education consultancy field

• Hands-on experience in international education services

• Career development and learning opportunities

How to Apply

Interested candidates are requested to contact us with their updated CV and a short introduction.