Query Management- Executive

Job Description

Title: Query Management- Executive

Company Name: RensSoft Solutions Limited

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Minimum Bachelor's degree in any discipline (Marketing major will get preference).

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Manage queries to bring in more interaction and prepare engagement reports to track ROI.
∎ Ensure query management quality, manage appointments/number collection daily and provide daily reports.
∎ Query management of doctor koi, digital RX and individual doctor pages.
∎ Make instant calls to convert into appointments.
∎ Effective communication through call center number.
∎ Maintain and build a strong customer relationship with existing customers.

Additional Requirements:
∎ Minimum 1 year experience in Community Management, preferably in a Software Company or Firm will get preference.
∎ Prior knowledge and experience in timely query management and push for conversion.
∎ Excellent interpersonal and communication skills (both Bangla & English).
∎ Able to understand customer queries and answer accordingly.
∎ Ability to work independently and under pressure.

Salary: Tk. 15000 (Monthly)

Compensation & Other Benefits:
∎ Competitive salary based on the candidate's position and skill level, offering recognition and compensation for expertise and experience. Specific details will be discussed during the interview process.
∎ Opportunities for professional growth and career advancement and performance-based promotions.
∎ Collaborative and inclusive work environment that fosters teamwork, knowledge sharing, and open communication.
∎ Employee recognition programs to celebrate achievements and contributions.
∎ Weekly one holiday and Govt Holidays.
∎ Festival Bonus: 2 (Yearly).
∎ Half subsidize lunch
∎ Leave encashment.
∎ Salary will be revised at the time of confirmation.
∎ Mobile bill and other allowance
∎ Bi-Yearly Evaluations & Appraisals.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 7 Dec 2023

Company Information:
∎ 7 Nov 2023
∎ RensSoft Solutions Limited

Category: Marketing/Sales


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