Project Officer – Case Management

Job Description

Title: Project Officer – Case Management

Company Name: Bangladesh National Woman Lawyers` Association (BNWLA)

Vacancy: 01

Age: Na

Job Location: Cox`s Bazar, Cox`s Bazar (Teknaf)

Salary: Tk. 56133 (Monthly)

Experience: --

Published: 2026-03-17

Application Deadline: 2026-03-25

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

1. Identification and Registration of Beneficiaries/Survivors:

• Identify potential beneficiaries/survivors through community outreach, field visits, partner organizations, and referral mechanisms.

• Conduct initial screening to determine eligibility according to project criteria.

• Register beneficiaries using approved intake forms and digital or manual databases.

• Ensure informed consent is obtained from survivors before collecting personal information.

• Maintain accurate and updated beneficiary records.

2. Conduct Needs Assessment and Prepare Case Management Plans:

• Carry out comprehensive assessments to understand survivors’ social, psychological, legal, medical, and economic needs.

• Develop individualized case management plans based on the assessment results.

• Prioritize urgent protection concerns and immediate support requirements.

• Ensure that case plans are developed in consultation with survivors and reflect their choices and best interests.

3. Coordinate Support Services and Referrals:

• Facilitate access to appropriate services, including medical care, psychosocial support, legal aid, shelter, livelihood support, and protection services.

• Establish and maintain referral pathways with relevant service providers such as NGOs, government agencies, healthcare facilities, and legal institutions.

• Coordinate with service providers to ensure timely and effective support for survivors.

• Track referral outcomes and ensure beneficiaries receive the services they require.

4. Monitor Beneficiary Progress and Conduct Follow-ups:

• Conduct regular follow-up visits or communications with beneficiaries to monitor progress against case plans.

• Update case management plans based on evolving needs and circumstances.

• Ensure beneficiaries are receiving adequate and appropriate services.

• Document improvements, challenges, and outcomes of each case.

5. Maintain Case Documentation and Reporting:

• Maintain organized and confidential case files, including intake forms, assessment reports, case plans, referral forms, and follow-up notes.

• Update case management databases regularly.

• Prepare periodic case management reports for project management and donors.

• Ensure data accuracy, quality, and timely submission of reports.

6. Ensure Confidentiality, Safeguarding, and Survivor-Centered Support:

• Strictly maintain confidentiality and privacy of survivor information.

• Follow safeguarding policies and Protection from Sexual Exploitation and Abuse (PSEA) guidelines.

• Apply a survivor-centered approach that respects dignity, safety, and non-discrimination.

• Ensure informed consent and respect beneficiaries’ decisions throughout the case management process.

7. Coordination with Stakeholders and Service Providers:

• Maintain close coordination with government departments, NGOs, legal service providers, healthcare institutions, and community leaders.

• Participate in coordination meetings, case conferences, and protection networks.

• Strengthen partnerships to improve referral mechanisms and service delivery.

• Advocate for survivors’ access to essential services and protection mechanisms.

8. Capacity Building and Awareness (Optional but often included:

• Support community awareness sessions on protection issues and available services.

• Assist in training community volunteers and stakeholders on referral pathways and survivor support.

9. Other Responsibilities:

• Support project monitoring and evaluation activities.

• Contribute to project documentation, success stories, and learning reports.

• Perform any other duties assigned by the Project Manager or Program Coordinator.

• T/A,Mobile bill,Weekly 2 holidays
• Salary Review: Yearly