Patient Care & Service Manager

Job Description

Title: Patient Care & Service Manager

Company Name: Ascent Health Limited

Vacancy: 1

Age: At least 20 years

Job Location: Dhaka

Salary: --

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies

• Bachelor of Business Administration (BBA) in Public Health
• Master of Business Administration (MBA) in Public Health

• Certification in healthcare or service management is an advantage

• 1 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies

• Age At least 20 years

• Strong customer service and leadership skills

• Excellent communication and interpersonal abilities

• Problem-solving and conflict-resolution skills

• Knowledge of healthcare administrative processes

• Organizational and time-management skills

• Ability to work effectively in a fast-paced healthcare environment

• Manage patient service functions such as registration, scheduling, admissions, and discharge processes

• Supervise and train patient service and front-desk staff

• Ensure high levels of patient satisfaction and service quality

• Handle patient complaints, feedback, and service recovery

• Follow up on lead and prospects for Annual Health Check programs

• Coordinate communication between patients, clinical staff, and administrative departments

• Ensure accurate patient records, billing information, and documentation

• Develop and implement patient service policies and procedures

• Monitor service performance metrics and prepare reports

• Ensure compliance with healthcare regulations and privacy standards (e.g., patient confidentiality)