Outbound Calling Agent (Night Shift)

Job Description

Title: Outbound Calling Agent (Night Shift)

Company Name: Rise Up Labs

Vacancy: 20

Age: At least 22 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• At most 1 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center

• Bachelor/Honors

• At most 1 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Call Center

• Age At least 22 years

Qualifications:

• Previous experience in Healthcare Campaign or DME Campaign or Insurance
• Campaign (Claims Management)
• Proficiency in using CRM software and other relevant tools.
• Must be fluent in English (Written and Verbal communication)
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to maintaining high quality standards.
• Working Time: Between 9 PM to 8 AM Bangladesh Time, Will inform the exact time
• in final interview session.
• Workdays: Monday to Friday

We are seeking a detail-oriented and proactive Outbound Calling Agent to join our

insurance claims team. The successful candidate will play a critical role in assessing

the effectiveness of our outbound calling process, identifying potential issues, and

areas for improvement, and ensuring the accurate and efficient handling and

processing of insurance claims.

• 1. Outbound Calling Process Management:
• Assess the effectiveness of the outbound calling process.
• Identify potential issues and areas for improvement.
• Maintain call flow with AI Bot.
• Gather data and feedback to refine calling scripts and processes.
• 2. Claims Handling and Processing:
• Handle and process insurance claims efficiently.
• Verify and validate claims in accordance with client guidelines and policies.
• Coordinate with various stakeholders to expedite claims resolution.
• Assess and analyze submitted insurance claims.
• Identify discrepancies and ensure claims are processed accurately.
• Liaise with policyholders and other relevant parties to gather necessary
• information.
• 3. Information Collection and Analysis:
• Accurately collect information during outbound calls.
• Ensure data accuracy and completeness in all records and reports.
• Analyze collected data to identify trends and areas for process improvement.
• 4. Stakeholder Coordination:
• Communicate effectively with policyholders, adjusters, and other relevant parties.
• Facilitate smooth and timely resolution of claims by coordinating with internal and
• external stakeholders.
• Provide regular updates to management on claims processing status and any
• identified issues.
• 5. Quality Assurance:
• Ensure compliance with company policies, client guidelines, and industry
• regulations.
• Conduct regular reviews of outbound calling practices to ensure quality and efficiency.
• Implement improvements based on feedback and data analysis.