CSR (Live Chats & Email Correspondence)
Job Description
Title: CSR (Live Chats & Email Correspondence)
Company Name: Rise Up Labs
Vacancy: 15
Age: Na
Job Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
- 1 to 5 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center
- Freshers are also encouraged to apply.
Published: 2024-12-12
Application Deadline: 2025-01-11
Education:
- Higher Secondary
- Bachelor/Honors
Requirements:
- 1 to 5 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
Able to work night shift ( 8 Pm- 5 Am)
Minimum of 2 years of experience in a customer service role (preferably BPO experience)
C1 Proficient in English (written)Proficiency in verbal, and reading English with a strong command of grammar and punctuation
Excellent typing skills
Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Ability to work effectively in a fast-paced, deadline-driven environment
Strong attention to detail and accuracy
Excellent problem-solving and critical thinking skills
Outstanding customer service skills with a commitment to exceeding customer expectations
A positive and professional attitude with a strong work ethic
Responsibilities & Context:
Job Context:
Riseup Labs is looking for passionate and detail-oriented Customer Service Representatives to join our growing team! In this role, you will be the primary point of contact for our customers via live chat and email, providing exceptional support and ensuring their satisfaction. You will be responsible for handling inquiries, resolving issues, and fostering positive relationships with our clients.
Job Responsibilities:
Respond to customer inquiries via live chat and email in a timely, professional, and courteous manner.
Effectively identify and understand customer needs to provide accurate and efficient solutions.
Research and resolve customer issues independently, escalating complex matters when necessary.
Draft clear, concise, and grammatically correct communication for customers.
Maintain accurate and detailed records of all customer interactions.
Adhere to company policies, procedures, and service level agreements (SLAs)Contribute to a positive and supportive team environment.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 5.30% |
| Daffodil International University (DIU) | 3.53% |
| Uttara University | 2.47% |
| Northern University Bangladesh | 2.12% |
| North South University | 1.77% |
| Southeast University | 1.77% |
| Jagannath University | 1.77% |
| International University of Business Agriculture and Technology | 1.41% |
| East West University | 1.41% |
| Green University of Bangladesh | 1.41% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 82.33% |
| 31-35 | 10.60% |
| 36-40 | 3.89% |
| 40+ | 1.41% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 51.24% |
| 20K-30K | 41.34% |
| 30K-40K | 6.01% |
| 40K-50K | 1.06% |
| 50K+ | 0.35% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 17.31% |
| 0.1 - 1 years | 13.78% |
| 1.1 - 3 years | 33.22% |
| 3.1 - 5 years | 21.20% |
| 5+ years | 14.49% |
