Operations Manager

Job Description

Title: Operations Manager

Company Name: Shobar Jonno Pani

Vacancy: 01

Job Location: Chattogram

Employment Status: Full-time

Educational Requirements:
∎ Master of Business Administration (MBA), Master of Arts (MA) in Economics, Master of Development Studies (MDS), Master of Business Management (MBM)

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s): NGO/ Other Services, Wash
∎ The applicants should have experience in the following business area(s): NGO

Job Context:
∎ Under the supervision of the Program Manager and in collaboration with all the staff of SJP and Water and Life Bangladesh (W&L), the Operations Manager is responsible for the operational management.
∎ Frequent visits outside Chattogram will be a part of the job.

Job Responsibilities:
∎ Assist the Program Manager for implementing the Strategy & Action Plan of SJP in the branch.
∎ Daily management of the Branch Manager: conduct weekly coordination meetings, regular missions in each branches, answer their concerns and support them on operational issues.
∎ Make sure that the processes stated in the Operation Manual are properly implemented, application process for new members, management of arrears, management of: complaints from the clients, job orders issued to plumbers, inventories, water loss monitoring.
∎ Keep the Operation Manual updated in case of evolution of some processes.
∎ Ensure a smooth and proper coordination from the operations to the other departments (Finance, Admin, HR, etc.) or W&L .
∎ Supervised the BM for the regular reporting: edit the data from the water sales software, review the monthly reports of each branch before submission to the Program Manager and train the Branch Manager on proper reporting.
∎ Manage and motivate the Community Leaders towards ensuring smooth Operations.
∎ Collaborate with the OM of W&L regularly. Proceed to field investigations/prospections in order to open new water networks in depressed areas.
∎ Ensure the implementation of technical jobs with collaboration of the technical team, Engineers and Sanitations team.
∎ Maintain workable and professional relationship with related stakeholders.
∎ Supporting the BMs of branch for the expansion of the branch:
∎ Coordinate with the local water operators in order to open new areas and improve our existing water networks: negotiate the Memorandum of Understanding, study the installation of new bulk meters.
∎ Monitor the acquisition of excavation permits and rights of way, in close coordination with the Engineer Supervisor and the Branch Managers.

Additional Requirements:
∎ Community Management
∎ Ablility to manage a team and conduct trainings
∎ Practical-minded, able to understand technical issues and to bring operational solutions to problems on the field
∎ Strict in implementing processes
∎ Not afraid of field work in depressed areas
∎ Good communication skills & approachable
∎ Interested in urban poor issues especially in depressed areas
∎ Able to embody organization’s vision and position during meetings with partners (LGIs, Water Distributors)
∎ Proficiency in both spoken and written English is a MUST
∎ Proven computer skills (MS Word, Excel) is a MUST
∎ Strong motivation to work in Development field and NGO;
∎ Sound Work Ethics
∎ Consistent Performance
∎ Team work and Respectful
∎ Be respectful and flexible
∎ Adaptability
∎ Dynamic and team spirit

Salary: Tk. 60000 - 65000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: August 18, 2019

Company Information:
∎ Shobar Jonno Pani
∎ Business : Water & Life Bangladesh (W&L), a registered NGO, created by the French NGO Eau & Vie is active in Bangladesh in the livelihood development of Urban Slum dwellers implementing water supply, firefighting, hygiene promotion, sanitation and solid waste management activities.
W&L Bangladesh works in close association with the social business company Shobar Jonno Pani Ltd. (SJP), created by Eau & Vie in 2010, specialized in water supply in urban slums of Bangladesh, aiming at creating quality-controlled, piped and metered water supply networks which are financially viable, socially responsible and adapted to the needs of urban poor.
Thanks to the quality of services provided and the efficient billing system, the social enterprise gradually widens its field of action by becoming a multi-services actor, including the waste collection and the sanitation services. An innovative sanitation service is under development, ensuring proper access to safely managed latrines and wastewater and storm water evacuation.
Both W&L and SJP are engaged in partnerships with the local communities, authorities, water operator and other development stakeholders.

Category: NGO/Development