Job Description

Title: Operations Manager (Programme) - Re-advertisement

Company Name: Handicap International (humanity & Inclusion) in Bangladesh

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Master degree in management, Development Studies, or any other similar and relevant field.
∎ Skills Required: Communication skill, Leadership, Management and Leadership, Program and or Project Development, Team management

Experience Requirements:
∎ At least 7 year(s)
∎ The applicants should have experience in the following area(s): Donor Relations, DRR, Emergency response, Humanitarian Principles, Operations, Organizational Development, Programme Development and Management, Proposal Development, Risk Management, Security Management
∎ The applicants should have experience in the following business area(s): Development Agency, NGO

Job Context:
∎ HI has been working in Bangladesh since 1997, with a focus on creating sustainable changes in terms of ensuring the rights and inclusion of people with disabilities in society. HI is an independent and impartial aid organization working in situations of poverty, exclusion, conflict, and disaster throughout Bangladesh. With projects in different districts of the country, HI works not only with people with disabilities and other vulnerable populations, but also with their families, their communities, and local humanitarian actors in order to respond to their essential needs, improve their living conditions, promote respect for their dignity and fundamental rights, and provide sustainability in its action. As one of the key organizations in the disability sector, HI has a wide range of projects which assist to promote the inclusion of persons with disabilities and their issues in emergency and development contexts, building capacities of local stakeholders, and reducing the impact of natural and human-made disasters. Particularly in Cox`s Bazar district, HI is providing services in rehabilitation, MH/PSS, SRH, protection and inclusive education with an inclusion mainstreaming approach to refugees and host population affected by the forcibly displaced undocumented Myanmar nationals. HI`s multi-sectoral mobile units (MU) and static approach are currently working in 15 camps located in both Teknaf and Ukhiya Upazilas and surrounding host areas providing comprehensive services in physical rehabilitation, primary health care, protection, and MH/PSS.
∎ HI is currently implementing development and humanitarian response project in Kurigram, Sitakindu, and Cox`s Bazar district through 4 project offices (Kurigram, Sitakundu, Ukhiya, and Teknaf) and 2 coordination offices( Dhaka and Cox Bazar).
∎ Operational Thematic: Livelihood, Health and Rehabilitation, Protection, Inclusion, Education and Atlas Logistic
∎ Number of staff: Around 283 National staff and 10 international staff
∎ HI is currently looking for an Operations Manager who will report to the Country Director. Depending on the organization, under the responsibility of the Country Director of the Operations, the Operations Manager contributes within the area where he/she is based to the implementation of the mandate and the 10-year strategy of Humanity & Inclusion. He/she ensures optimal quality and impact of the projects implemented in the area, through a delegation system with appropriate control mechanisms. He/she shares with all HI managers the responsibility of sound management and successful functioning of the global organization, through paradigm changes.
∎ Job Location: Dhaka
∎ Report to: Country Director
∎ Contract Length: 12 Months contract from the date of joining.

Job Responsibilities:
∎ The Operations Manager is responsible for developing and implementing, in the area where he/she is based, the projects part of the Programme operational strategy.
∎ Under the guidance of his/her line management and other relevant departments (most especially Technical Unit, Shared Services, MEAL), he/she deploys all adequate tools that will allow project monitoring, financial controlling, and compliance with HI policies and frameworks (in particular HI Project Monitoring & Evaluation policy), and the respect of contractual obligations towards donors.
∎ He/she contributes to monitoring and analyzing context developments in his/her geographical area, identifies operational risks and opportunities, and proposes actions to his / her line management.
∎ He/she contributes to organizational transformation in line with Lean, Shared Services, and ROOTS projects.
∎ Depending on projects volume and area complexity: follow up security management, coordinate shared services, and operations team daily to facilitate activities implementation
∎ 1. Management
∎ 1.1: Be the manager (direct report) of the Project managers' team in the area of assignment
∎ Foster a team spirit and team functioning guaranteeing synergies and exchange of good practices between the Project managers.
∎ Size and plan human resources needs of the projects in the Area or Programme.
∎ Recruit and contribute to the professional development, autonomy, and well-being at work of the project managers: set formalized individual objectives, ensure coherence between HI's needs and competencies and motivation of his/her teams, develop and monitor competence development plan, evaluate individual performance, contribute to career evolution.
∎ Acknowledge individual and collective efforts and performance.
∎ Embody and transmit HI values, ensure compliance with code of conduct and institutional policies, ensure the expected mindset and individual and collective behaviors, and disciplinary measures when necessary.
∎ Ensure good collaboration between project managers and support teams (technical and shared services), to facilitate project implementation in the area/country; conduct regular project reviews with project managers and relevant departments.
∎ Participate in the Programme Steering Committee conducted by the line manager when relevant.
∎ 1.2: Steer organization transformation, in particular through managerial and work practice change and continuous improvement of working processes.
∎ 1.3 Ensures the functional animation of the teams in its area
∎ Facilitates coordination meetings between his direct team of project managers and the support services present in his area when necessary
∎ Ensures a functional follow-up of the teams in its area in connection with their direct managers.
∎ 2. Contribution to the Programme's Operational strategy and HI frameworks & regulations
∎ 2.1: Contribute to the development of the Programme's Operational Strategy, and its implementation and annual monitoring
∎ With the assessment of ongoing projects, contribution to context and sectorial analysis, contribution to fundraising strategy, to resource sizing, to M&E tool
∎ [At least once a year] Contribute, with his/her portfolio of projects and donors' data, to the annual monitoring of the StratOp and next year's Programme planning (namely support missions and evaluations).
∎ In case of crisis/emergency, implement the framework and set-up decided by HI Operations Director.
∎ 2.2: Implement the project part of the Programme's Operational Strategy:
∎ Size and plan necessary resources, recruit the project managers (ensure the fit between competencies and the projects' challenges and ambitions), develop and monitor their competence development plan, in link with the corresponding professional channels and with the Human Resources department.
∎ When relevant, develop regular contacts with current and potential donors at field level and liaise with line Manager to check coherence with overall Programming and fundraising strategy.
∎ Within the operational framework defined in the StratOp, identify and transform funding opportunities in the area of assignment, conduct the design and writing of new projects (country perimeter) and contribute to the design, writing, and fundraising of major multi-country projects (under the responsibility of the TUM).
∎ In link with the [Regional] Technical Unit, identify and develop local partnerships and/or consortia with NGOs, institutions, companies; on technical priorities or important topics in the area/Country.
∎ 2.3: Ensure the deployment of and compliance with HI global frameworks, institutional policies, and standards. These include the mandatory reference frameworks (such as HI Mission & Values or HI Theory of Change: Access to services), all HI's institutional policies (Security / Code of Conduct and Safeguarding / Bribery prevention / PME and Project Quality Framework / Age-Gender-Disability), all institutional directives and processes; delegation thresholds; security levels...
∎ 2.4: Ensure sound management and monitoring of projects under his/her responsibility:
∎ In link with the [Regional] Technical Unit and the [Regional] MEAL Unit, ensure that HI technical quality standards are applied in the projects, and monitor the implementation of recommendations from support missions, evaluations, and donor audits.
∎ Ensure compliance with project donors' rules and regulations, including visibility.
∎ With the support of the [Regional] MEAL Unit, deploy all adequate tools that will allow financial control and project monitoring, compliance with HI policies and frameworks, and the respect of contractual obligations towards donors: consolidation, control, and reporting to the Line Manager of operational and organizational elements (dashboards and corrective measures, unrestricted funds consumption, beneficiaries data...).
∎ Facilitate internal audits (operational, financial, and organizational), and ensure the implementation of their recommendations on his/her responsibility area
∎ 2.5: With both operational opportunities and risks in mind, contribute to the monitoring and analysis made by the Line Manager, and propose mitigation measures when relevant
∎ In link with the line Manager, implement analysis and monitoring of risks & opportunities related to HI presence and activities; implement risk mitigation actions at his/her level; and ensure the implementation of a humanitarian watch and (when decided by the [Regional] Director) of an emergency preparedness plan in the area.
∎ 2.6: Support the Country Director in monitoring the security of the area and ensure adequate resources for employees according to the context
∎ Analyze and monitor the security context under his area of responsibility daily.
∎ In collaboration with the Director / Country Manager, make decisions concerning whether or not to deploy/withdraw the project teams on/from the sensitive area.
∎ Report directly any incidents to the Director / Country Manager
∎ Develop a network of contacts with security/context staff of fellow INGOs, represent HI in access, security and safety meetings (at the request of the Director / Country Manager)
∎ Provide feedback and advice on security risks, as well as on security management resources, such as SOPs, and proposals
∎ In collaboration with the Director / Country Manager and Senior Management Team, update the security and contingency plans according to the evolution of the context
∎ Support the Director / Country Manager on exploratory mission assessments, identification of office/guesthouses, and the opening of new areas
∎ Assist the Director / Country Manager in sensitizing HI staff (national and international) to security risks and ensuring the understanding and implementation of security documents
∎ 3. Influence
∎ 3.1: Develop external influence of HI (forums, operational & strategic alliances, etc.) and the external representation of the organization (events, media) on his/her responsibilities area
∎ Can represent HI vis-à-vis local, national, traditional, political, military, and diplomatic authorities and bodies; and international organizations and coordination mechanisms & systems.
∎ Relay messages of HI global advocacy to all relevant external parties.
∎ Develop local partnerships, in link with the line Manager.

Additional Requirements:
∎ Age at least 30 years
∎ At least 7-10 years of professional experience in development contexts;
∎ Sound knowledge of emergency(DRR) context and DRR/Strat Network
∎ Sound Knowledge of program development including proposal writing
∎ Donor networking and coordination
∎ At least 7 years of experience as Operations Manager/Head of Programmes or similar position;
∎ Strong Knowledge and experience in organizational effectiveness and operations management
∎ HI's vision, mandate, values, and strategy
∎ Humanitarian principles
∎ The fundamentals of disability
∎ Institutional frameworks (policies, directives, standards)
∎ Theory and practice of the implementation of emergency, development, and armed violence reduction actions
∎ HI service sectors, mandatory cross-cutting approaches, and technical frames of reference
∎ Donor rules
∎ Planning and management
∎ Risk management (safeguarding of beneficiaries, security, finance, donors, etc.)
∎ Objectives and contents of the transformation projects (simplification, leading change, Manager 2.0, ...)
∎ Reinforced security management ( if the country is classified red/orange)
∎ Written and oral communication in English
∎ Manager 2.0: Competencies and expected behaviors: Knowing how to help team members (Objectives and evaluations; Feedback), Knowing how to position yourself so things can move forward (One team; Leadership; Roles and responsibilities; Making decisions; Taking risks), Knowing how to simplify and prioritize (Deciding not to; Adjusting effort Structuring) and Back to "Why ?"
∎ Management and leadership of multi-cultural and multi-sector teams, on-site and remotely
∎ Managerial and continuous improvement practices
∎ Leading Change
∎ Analysis
∎ Ethical values and a constructively critical mindset
∎ Leadership: inspires confidence, motivates, sets the example, takes and assumes decisions
∎ Benevolent (shows trust / acknowledges achievements)
∎ Practices and promoted autonomy (delegates and motivates)
∎ Cooperative /collaborative (asks for feedback / listens to the organization)
∎ Accountable (internally/externally/to governance)
∎ Diplomacy
∎ Audacious (shows initiative/entrepreneurial)
∎ Resilience to stress and uncertainty
∎ Capable of self-criticism (listens and seeks to improve)
∎ Pragmatism, capacity to adapt with agility
∎ Person with disability are encouraged to apply

Salary: Tk. 219696 - 243412 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Medical allowance, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 17 Feb 2022

Company Information:
∎ 19 Jan 2022
∎ Handicap International (humanity & Inclusion) in Bangladesh
∎ Address : House 3/A, Road 36, Gulshan-2, Dhaka-1212, Bangladesh
∎ Web : https://hi.org/en/index
∎ Business : Business: Handicap International (HI) is an international aid organization specializing in the field of disability. Non-governmental, non-religious, non-political, and non-profit making works alongside persons with disabilities and other vulnerable groups, whatever the context, assisting them and supporting them in their efforts to become self-reliant. Since its creation, the organization has set up programmes in approximately 60 countries and intervened in many emergencies. It operates as a federation made up of eight associations (Belgium, Canada, France, Germany, Luxembourg, Switzerland, United Kingdom, USA) that provide human and financial resources, manage projects, and raise awareness of Handicap International`s actions and campaigns.

HI has been working in Bangladesh since 1997, with a focus on creating sustainable changes in terms of ensuring the rights and inclusion of persons with disabilities in society. HI promotes an inclusive approach by focusing on access to services for all whenever possible rather than developing specific actions for persons with disabilities. HI works with persons with disabilities and with their families, their communities, and society. The main office is based in Dhaka, and presently there are 4 project offices (Kurigram, Sitakundu, Ukhiya, and Teknaf) and 1 coordination office (Cox Bazar).

Presently HI Bangladesh is implementing projects on integrating disability in community-based disaster risk reduction and response; economic empowerment of extremely poor persons with disabilities; mainstreaming disability in livelihood interventions; support to refugees and surrounding communities, capacity building of professional associations; and support to Disabled People`s Organizations; among others.

Category: NGO/Development

: Interested candidates meeting the above requirements should apply with a Cover Letter and the latest Resume with 3 References (Current & Previous Supervisors only) including the Head of HR of the last employer to jobs@bangladesh.hi.org by Thursday, 17th February 2022. Applications will be reviewed on a rolling basis after 10 days intervals. Only shortlisted candidates will be notified.Handicap International-Humanity & Inclusion is an equal opportunity employer. Women and people with disabilities are strongly encouraged to apply and they will be preferred in case of equal qualifications with other candidates.HI promotes and upholds the principles of equal opportunities and policies (PSEAH, Child Protection, etc.). HI has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives, or partners. Recruitment to all jobs in HI includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.HI is committed to a workplace that is safe for all people to grow professionally regardless of age, gender, sexual orientation, religion, nationality, or race. HI extends this commitment to equality and Do No Harm to all staff, volunteers, partners, and beneficiaries. A strong commitment to these values, the humanitarian principles with a focus on equity and inclusion. A competitive candidate will uphold and implement these values in their personal and professional lives.Any sort of persuasion by the person, phone, email, or other means in this regard will automatically disqualify the candidate. The selected employee should clearly understand that all final offers of employment are contingent upon the successful reference check, the pre-employment screening will be performed for all selected applicants.