Operations Manager

Job Description

Title: Operations Manager

Company Name: Lakeshore Hotel And Apartments

Vacancy: 1

Age: 40 to 50 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• 8 to 14 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor of Business Administration (BBA)

• 8 to 14 years
• The applicants should have experience in the following business area(s): Hotel

• Age 40 to 50 years

• Ensure hotel premises are clean, tidy, and ambient enough to receive and tend guests
• Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations
• Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems
• Monitor the accounts receivable, accounts payable, and purchase requisitions of each hotel department
• Inspect hotel stores to check available stock and determine the need for stocking§ Liaise with the sales and marketing staff to develop and implement strategies for growing the business
• Schedule work shifts and tasks to hotel staff according to their specialty
• Inspecting all departments for SOP implementation
•  Contact clients to schedule and plan the details of an event or conference
• Set and adjust the rates for different services according to their quality level
• Support and work with all Head of Departments in all aspects of running this hotel
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests 
• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, guests’ feedbacks and action taken for service recovery, and also any staff issues
• Ensure SOP implementation in all departments and check the same during routine operational checks
• Monitor the purchase of each department, accounts receivable, accounts payable Randomly inspecting the stores (F&B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F&B Manager & Chef.
• Dealing with vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to Management.
• Inspecting all departments for SOP implementation
• Inspecting all department with their respective Manager`s for cleanliness, ambience, service readiness, staff grooming & hospitality culture