Job Description
Title: Operations Manager – Customer Service Centre, 1000FiX Services Ltd.
Company Name: Smart Technologies (BD) Ltd.
Vacancy: 1
Location: Dhaka
Salary: Tk. 30000 - 40000 (Monthly)
Experience:
∎ At least 3 years
Published: 3 Feb 2024
Education:
∎ Bachelor of Science (BSc)
∎ Customer Service, Customer Experience and Service Centre Operation. Experience in service of Home Appliance or IT products will be an added advantage.
Requirements:
Additional Requirements:
∎ Understand, interpret, reproduce, and find the problems. Perform Root cause Analysis.Good communication skill in both verbal and written with good presentation skills.Communication skills in Bangla and English.Competency in Microsoft applications including Word, Excel, Power Point and Outlook.Good Analytical and Organizing Skills.Good Planning and decision Making Skill.He must be able to manage People.Ability to work under pressure.He must possess ownership and dedication towards the responsibilities.
Responsibilities & Context:
∎ · Deep understanding on Customer Service through frontlines.· Excellent presentation, good negotiation and motivational skill.· KPI driven in terms of Revenue, Sales, Service and Customer Satisfaction.· Good understanding in workforce management.· Capability of handling critical issues.· Innovative mindset to improve Customer experience.· Process & policy improvement and align team properly with operation process. Innovation in work will be appreciated.· Outstanding collaboration and co-ordination capacity across team.· Interested to learn and develop every day.· Planning cost effective ways to run day to day store and Service operations.· Design and create plans of action for the various stages of the customer service process.· Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.· Day-to-day management of all customer-facing teams to ensure all teams work towards the same goals.· Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.· Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices.
Required Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Medical allowance, Performance bonus, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Smart Technologies (BD) Ltd.
∎ Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
Address::
∎ Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 4 Mar 2024
Category: IT/Telecommunication
