Operation Manager

Job Description

Title: Operation Manager

Company Name: Include Work

Vacancy: 1

Age: At least 33 years

Job Location: Dhaka (Mohammadpur)

Salary: Tk. 35000 - 50000 (Monthly)

Experience:

• At least 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm

• Masters
• Bachelor/Honors

• Public University Preferred.

• At least 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm

• Age At least 33 years
• Only Male

• Good at English.
• Willing to pursue long-term career growth.
• Previous Experience with a start-up company preferred.
• In your whole career, Previous experience with HR & Admin is preferable.
• Strong leadership, decision-making, and team management abilities.
• Ability to work under pressure, manage multiple priorities, and drive continuous improvement.

• Manage and coordinate all operational activities to ensure smooth and efficient business processes across departments, as well as Cross-Border Operations.

• Analyze existing workflows, identify inefficiencies, and implement strategies to optimize productivity and reduce costs.

• Collaborate with senior management to develop and execute operational strategies aligned with Include Work’s mission and objectives.

• Negotiate and maintain relationships with vendors, service providers, and partners to support business needs.

• Oversee the implementation and maintenance of operational systems, tools, and technologies that support workflow efficiency.

• Prepare regular reports for leadership, providing insights on operational performance, challenges, and recommendations for improvement.

• Identify potential risks within operations and implement proactive solutions to mitigate them.

• Lead the hiring process for operational and administrative roles, including job postings, interviews, onboarding, final payment etc.

• Handle day-to-day administrative tasks, including documentation, office management, procurement, and record keeping.

• Identify operational challenges and develop proactive solutions to minimize risks and disruptions.

• Provide regular updates and detailed reports to the Managing Director regarding operational performance, challenges, and progress on key initiatives.

• Work closely with the MD and Accountant to support employee relations, resolve issues, and promote a productive work environment.

• Salary Review: Yearly

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