Job Description
Title: Officer (ERP Support)- RMG Division
Company Name: A reputed group of companies
Vacancy: 2
Age: at least 26 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
Published: 1 Jan 2024
Education:
Requirements:
Additional Requirements:
∎ Age at least 26 years
∎ Candidates must have solid experience in ERP software related issues.
∎ In-depth knowledge of ERP development tools, coding languages, and business processes.
∎ Great organizational and time management skills.
∎ Exceptional interpersonal, collaboration, and communication abilities.
∎ Excellent analytical and problem-solving skills.
Responsibilities & Context:
∎ Execute test scenarios to ensure the ERP system meets business needs.
∎ Identify and document any defects or issues encountered during testing.
∎ Work closely with the development team to resolve and retest issues.
∎ Conduct regression testing to ensure that new enhancements do not adversely affect existing functionality.
∎ Provide hands-on training to users, ensuring they understand how to navigate and use the system effectively.
∎ Customize training sessions based on specific roles and responsibilities within the RMG division.
∎ Serve as the first point of contact for users experiencing issues with the ERP system.
∎ Diagnose and troubleshoot user-reported problems, providing timely resolutions.
∎ Escalate complex issues to the appropriate technical support or development teams.
∎ Maintain a knowledge base to document common issues and their solutions.
∎ Preparing development progress updates and documenting ERP processes.
∎ Adhering to company policies and industry regulations.
∎ Keeping abreast of the latest ERP upgrades and offerings.
∎ Any other tasks assigned by the HOD and company management.
Compensation & Other Benefits:
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ A reputed group of companies
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Jan 2024
Category: IT/Telecommunication
