Manager - Sales & Operations, AKIJ E-commerce Ltd.

Job Description

Title: Manager - Sales & Operations, AKIJ E-commerce Ltd.

Company Name: Akij Resources

Vacancy: --

Age: At least 30 years

Job Location: Anywhere in Bangladesh, Dhaka

Salary: Negotiable

Experience:

• 8 to 12 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, E-commerce, E-commerce Startup

• Bachelor of Business Administration (BBA) in Marketing, Management, Supply Chain Management
• Master of Business Administration (MBA)

• 8 to 12 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, E-commerce, E-commerce Startup

• Age At least 30 years

Experience Requirements:

• 8–12 years of professional experience in Sales, Operations, E-commerce, Retail, FMCG, or Omni-channel Business.

• Minimum 3–5 years of experience in a managerial or leadership role.

• Proven track record of achieving sales targets and managing large-scale operations.

Additional Requirements:

• Strong understanding of e-commerce operations and order fulfillment processes.

• Proficiency in ERP, CRM, OMS, and inventory management systems.

• Advanced knowledge of Microsoft Excel, Power BI, and reporting tools.

• Experience with digital commerce platforms and analytics tools.

Sales Management:

• Develop and execute sales strategies to achieve revenue, growth, and profitability targets.

• Monitor daily, weekly, and monthly sales performance and implement corrective actions when required.

• Drive customer acquisition, retention, and repeat purchase initiatives.

• Collaborate with marketing teams to optimize promotional campaigns and conversion rates.

• Analyze sales trends, customer behavior, and market opportunities to identify growth areas.

• Manage key accounts, corporate sales opportunities, and strategic partnerships.

Operations Management:

• Oversee end-to-end order management, fulfillment, delivery, and return processes.

• Ensure operational efficiency across warehouses, logistics partners, and customer service functions.

• Develop and implement SOPs to improve productivity, quality, and service standards.

• Monitor operational KPIs and ensure service-level agreements (SLAs) are consistently achieved.

• Lead continuous improvement initiatives to enhance customer satisfaction and reduce operational costs.

• Coordinate with technology teams to optimize e-commerce platforms and operational systems.

Team Leadership:

• Lead, mentor, and develop sales and operations teams to achieve organizational goals.

• Establish performance metrics and conduct regular performance reviews.

• Foster a culture of accountability, collaboration, and customer-centricity.

• Identify training and development needs and implement capability-building initiatives.

Business Planning and Reporting:

• Prepare business forecasts, sales plans, budgets, and operational reports.

• Present business performance updates and strategic recommendations to senior management.

• Ensure data-driven decision-making through analytics and dashboard monitoring.

• Drive process automation and digital transformation initiatives.

• Provident fund,Mobile bill,Insurance,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2