Title: Manager, Outlet Operations
Company Name: MYRO
Vacancy: 01
Age: At least 27 years
Job Location: Dhaka
Salary: Negotiable
Experience:
Candidates with relevant experience in Fashion & Lifestyle or Footwear Showroom businesses will be preferred.
Strong experience in managing multiple outlets/showrooms will be highly preferred.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Strong sales and target-oriented mindset.
Good knowledge of showroom operations and retail management.
Ability to work under pressure and meet deadlines.
Strong problem-solving and decision-making abilities.
Good reporting and analytical skills.
Proficiency in Microsoft Office/Excel will be an advantage.
We are looking for an experienced, responsible, and result-oriented Showroom Manager who will be responsible for managing and supervising the overall operations of multiple showrooms.
Supervise and manage the overall operations of multiple showrooms.
Ensure all showrooms are operating smoothly, efficiently, and according to company standards.
Conduct regular visits and inspections of assigned showrooms.
Ensure proper implementation of company policies, procedures, and operational guidelines.
Identify operational problems and take immediate corrective actions.
Take full responsibility for achieving showroom sales targets.
Set, monitor, and execute monthly, half-monthly, and yearly sales targets.
Break down yearly and monthly targets into practical showroom-wise and employee-wise targets.
Regularly monitor sales performance and take necessary action to improve results.
Develop strategies to increase sales, customer conversion, repeat customers, and overall showroom performance.
Motivate showroom employees to achieve and exceed their assigned targets.
Supervise all showroom employees and monitor their daily activities.
Allocate duties and responsibilities among showroom staff.
Monitoring employee attendance, punctuality, discipline, grooming, and workplace behavior.
Evaluate employee performance and provide necessary guidance and feedback.
Identify high-performing employees and employees requiring improvement.
Coordinate with HR regarding recruitment, training, disciplinary matters, transfers, and other employee-related issues.
Take overall responsibility for day-to-day showroom operations.
Ensure proper opening and closing procedures.
Monitor showroom cleanliness, display, product arrangement, lighting, environment, and overall presentation.
Ensure products are properly displayed according to company guidelines.
Monitor cash, billing, sales transactions, and other operational activities.
Ensure proper documentation and reporting from all showrooms.
Monitor stock availability across all assigned showrooms.
Coordinate with the relevant departments regarding stock requirements and replenishment.
Monitor stock movement, shortages, damaged products, and discrepancies.
Ensure proper stock handling and storage procedures.
To take necessary action to minimize stock loss, damage, and westage.
Ensure excellent customer service across all showrooms.
Monitor customer complaints, feedback, and service quality.
Resolve major customer issues professionally and promptly.
Develop a customer-focused culture among showroom employees.
Ensure employees maintain professional communication and behavior with customers.
Monitor showroom-wise and employee-wise sales performance.
Analyze sales trends and identify areas for improvement.
Submit daily, weekly, half-monthly, monthly, and yearly performance reports as required.
Report operational issues, employee issues, sales gaps, and other significant matters to management.
Train and guide showroom employees on sales techniques, customer service, product knowledge, and company procedures.
Conduct regular performance discussions with employees.
Develop employees to improve productivity and sales performance.
Ensure new employees receive proper operational guidance.