Manager, Operations

Job Description

Title: Manager, Operations

Company Name: The MCCHS Ltd

Vacancy: --

Age: Na

Job Location: Gazipur

Salary: Negotiable

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Amusement Park

• Master of Business Administration (MBA) in Hospitality Management

• At least 8 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Amusement Park

• Only Male

• In-depth knowledge of hospitality operations including accommodation, F&B, guest services, and recreational activities.
• Proven leadership, team-building, and staff management skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Experience in budgeting, cost control, vendor coordination, and inventory management.
• Skilled in handling guest concerns and delivering consistent service excellence.
• Familiarity with hospitality management software (e.g., PMS, POS, CRM) is advantageous.
• Ability to ensure high operational efficiency and maintain service standards.
• Capable of working under pressure and handling multiple responsibilities.
• Willing to work flexible hours, including weekends and holidays.

Job Context:

The MCCHS Ltd. is inviting applications for the position of Manager, Operations to lead and oversee operational functions at Shantir Neer Guest House. The selected candidate will ensure efficient service delivery across departments, coordinate guest experience standards, and drive improvements in day-to-day operations aligned with organizational goals.

Job Responsibilities:

• Lead and manage daily resort and theme park operations, including front office, F&B, housekeeping, maintenance, and guest relations.

• Supervise departmental heads and ensure smooth coordination among teams.

• Monitor guest satisfaction and ensure exceptional service across all touchpoints.

• Resolve guest complaints quickly and professionally, ensuring positive outcomes.

• Collaborate with the Sales & Marketing, Finance, and Admin teams for smooth cross-functional operations.

• Recruit, train, and develop staff to meet service and performance standards.

• Oversee procurement, inventory, and vendor relations.

• Monitor budgets, expenses, and implement cost-control measures.

• Ensure compliance with safety, hygiene, and environmental standards.

• Plan preventive maintenance and facility upkeep for seamless functionality.

• Conduct regular audits and operational reviews to maintain efficiency and quality.

• Contribute to strategic planning and operational improvements.

• T/A,Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Other benefits as per company policy.