Manager, Operations
Job Description
Title: Manager, Operations
Company Name: The MCCHS Ltd
Vacancy: 2
Age: At most 50 years
Job Location: Gazipur
Salary: Negotiable
Experience:
- At least 7 years
- The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort
Published: 2026-05-13
Application Deadline: 2026-05-13
Education:
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
Requirements:
- At least 7 years
- The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort
Skills Required: Cost and Inventory Management,Finance & Bank Operation,People Management,Resort Operation
Additional Requirements:
- Age At most 50 years
Responsibilities & Context:
Job Context:
The MCCHS Ltd. is inviting applications for the position of Manager, Operations to lead and oversee operational functions at Neer Resort and Restaurant, and for Shantir Neer Resort and Restaurant. The selected candidates will ensure efficient service delivery across departments, coordinate guest experience standards, and drive improvements in day-to-day operations aligned with organizational goals.
Job Responsibilities:
Lead and manage daily resort and theme park operations, including front office, F&B, housekeeping, maintenance, and guest relations.
Supervise departmental heads and ensure smooth coordination among teams.
Monitor guest satisfaction and ensure exceptional service across all touchpoints.
Resolve guest complaints quickly and professionally, ensuring positive outcomes.
Collaborate with the Sales & Marketing, Finance, and Admin teams for smooth cross-functional operations.
Recruit, train, and develop staff to meet service and performance standards.
Oversee procurement, inventory, and vendor relations.
Monitor budgets, expenses, and implement cost-control measures.
Ensure compliance with safety, hygiene, and environmental standards.
Plan preventive maintenance and facility upkeep for seamless functionality.
Conduct regular audits and operational reviews to maintain efficiency and quality.
Contribute to strategic planning and operational improvements.
Job Other Benifits:
- T/A,Mobile bill
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Other benefits as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
