Manager – IT Service Operation, 1000FiX Services Limited
Job Description
Title: Manager – IT Service Operation, 1000FiX Services Limited
Company Name: Smart Technologies (BD) Ltd.
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in EEE
Experience Requirements:
∎ 5 to 7 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, service center operation
Job Responsibilities:
∎ Deep understanding on Customer Service through frontlines.
∎ Excellent presentation, good negotiation and motivational skill.
∎ KPI driven in terms of Revenue, Sales, Service and Customer Satisfaction.
∎ Good understanding in workforce management.
∎ Capability of handling critical issues.
∎ Process & policy improvement and align team properly with operation process. Innovation in work will be appreciated.
∎ Outstanding collaboration and co-ordination capacity across team.
∎ Interested to learn and develop every day.
∎ Planning cost effective ways to run day to day store and Service operations.
∎ Design and create plans of action for the various stages of the customer service process.
∎ Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
∎ Day-to-day management of all customer-facing teams to ensure all teams work towards the same goals.
∎ Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.
∎ Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices.
Additional Requirements:
∎ Age 25 to 30 years
∎ Understand, interpret, reproduce, and find the problems. Perform Root cause Analysis.
∎ Good communication skill in both verbal and written with good presentation skills.
∎ Communication skills in Bangla and English
∎ Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good Planning and decision Making Skill.
∎ He must be able to manage People.
∎ Ability to work under pressure
∎ He must possess ownership and dedication towards the responsibilities.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Oct 2022
Company Information:
∎ 20 Oct 2022
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Web : www.smartgroup.com.bd
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc
Category: IT/Telecommunication
:
Source: bdjobs.com
Deadline Expired on 31st Oct 2022
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