Manager / Deputy Manager - Customer Relationship Management (CRM)
Job Description
Title: Manager / Deputy Manager - Customer Relationship Management (CRM)
Company Name: Broad Band Telecom Services Limited
Vacancy: --
Age: Na
Job Location: Chattogram, Dhaka
Salary: Negotiable
Experience:
- At least 10 years
- The applicants should have experience in the following business area(s): Telecommunication, ISP
Published: 2026-01-03
Application Deadline: 2026-01-25
Education:
- Bachelor/Honors
Professional CRM-related certification will be an advantage.
Requirements:
- At least 10 years
- The applicants should have experience in the following business area(s): Telecommunication, ISP
Skills Required: Customer Relations,Customer Relationship Management,Customer Service,Customer Support through Phone
Additional Requirements:
- Strong customer handling and communication skills
- Sound understanding of CRM processes and customer lifecycle management
- Ability to handle critical clients and high-pressure situations
- Analytical and reporting skills
- Cross-department coordination and leadership ability
- Strategic thinking and problem-solving skills
Responsibilities & Context:
- Ensure timely resolution of customer service issues in compliance with defined SLA standards.
- Segment customers based on service criticality, revenue impact, and business priority.
- Drive customer retention programs with emphasis on high-value and sensitive accounts.
- Monitor customer complaints and feedback and ensure corrective and preventive actions (CAPA).
- Manage key and critical accounts to ensure continuity of service and long-term satisfaction.
- Act as escalation focal point for unresolved or complex customer issues.
- Coordinate with Sales, Technical, Billing, and Finance teams to support service quality and retention.
- Participate in sales activities with existing clients, including renewals, upgrades, and upselling.
- Prepare and submit regular CRM reports, including service performance, churn analysis, and retention status.
- Maintain accurate and auditable CRM records, service logs, and customer communication history.
- Provide data-driven recommendations to management for service improvement and customer loyalty enhancement.
Job Other Benifits:
- T/A,Provident fund,Mobile bill,Weekly 2 holidays,Gratuity
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
