Job Description

Title: Manager, Delivery Operations

Company Name: Quantigo AI

Vacancy: --

Location: Dhaka (Uttara)

Salary: Negotiable

Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, BPO/ Data Entry Firm, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup

Published: 11 May 2024

Education:
∎ Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Design and continuously refine strategies to expand and enhance the efficiency of our delivery centers, identifying and implementing cost-reduction initiatives.
∎ Collaborate with senior management to define and implement strategies that support Quantigo AI’s mission and vision.
∎ Work with the Human Resources team to facilitate strategic hiring, ensuring alignment with operational needs.
∎ Set clear departmental goals and provide consistent guidance, support, and coaching to ensure these objectives are met.
∎ Foster a motivating team environment, implementing initiatives that engage and inspire employees, including performance-based rewards.
∎ Oversee and enhance operational productivity and service standards, identifying and addressing inefficiencies.
∎ Implement and uphold best practices in line with industry standards and compliance requirements (e.g., ISO, GDPR).
∎ Streamline daily operations to ensure processes are efficient and cost-effective.
∎ Direct comprehensive project planning and resource allocation to ensure optimal deployment of personnel and tools.
∎ Manage the Delivery Operations team to align project outcomes with client SLAs and business objectives.
∎ Proactively identify risks and opportunities that could impact project delivery.
∎ Develop, monitor, and report on key performance indicators (KPIs) to measure operational success and areas for improvement.
∎ Work closely with the training team to ensure ongoing development and skill enhancement of staff.
∎ Establish a clear succession plan for key roles within the organization.
∎ Ensure smooth operations across all delivery centers, maintaining high standards of facility efficiency.
∎ Collaborate with vendors to ensure the seamless delivery of services and supplies necessary for operational success.
∎ Adapt to changing client needs by introducing new service offerings and annotation types as required.
∎ Minimum of Graduation from Business, Computer Science, Management, or any other relevant field.
∎ Excellent communication skills in English, both verbal and written.
∎ Proficient with Google Suite – Gmail, Sheets, Docs, and collaborative tools.
∎ Excellent written and verbal communication skills regarding presenting the results of analysis to management.
∎ Strong organizational, analytical, and interpersonal skills.
∎ At least 3 years of experience working with any BPO company.
∎ 05+ years of experience in operations management.
∎ Must be confident in working in a fast-paced tech startup.
∎ Ability to accept challenges and tackle difficult situations and meet the expected goals.
∎ Should be able to lead a large group of people.
∎ Demonstrate leadership experience; able to develop and coach a team.
∎ Passionate, highly self-motivated, energetic, and enthusiastic team player.
∎ About Us:
∎ Bridging human excellence and machine efficiency, Quantigo AI provides high-quality training data at scale through powerful annotation technology and a dedicated service team. An end-to-end solution for machine learning needs, it empowers AI companies to achieve accelerated, scalable results—without sacrificing precision or quality. Founded in 2017, Quantigo AI quickly became established as a leading start-up in the space, advancing clients in the autonomous driving, retail, security, agriculture, sports, construction, and geospatial sectors, among others. Today, it supports a large network of clients across 18 countries and has plans to expand to new markets. Through all of its growth, Quantigo AI has remained committed to transparency, fair pricing, personalized service, and quality output. Now more than ever, Quantigo AI is honoring its clear vision, determined to pave the way to a better future through innovation.
∎
∎ Job Overview:
∎ The Manager, Delivery Operations will spearhead our operational endeavors, focusing on delivery and project management. This role is pivotal in ensuring that our delivery and operational mechanisms are streamlined, efficient, and adaptive to the dynamic nature of our industry. As a current member of the Quantigo AI family, you understand our ethos, which positions you as a prime candidate for driving our operations forward.
∎
∎ Key Responsibilities:
∎ Design and continuously refine strategies to expand and enhance the efficiency of our delivery centers, identifying and implementing cost-reduction initiatives.
∎ Collaborate with senior management to define and implement strategies that support Quantigo AI’s mission and vision.
∎ Work with the Human Resources team to facilitate strategic hiring, ensuring alignment with operational needs.
∎ Set clear departmental goals and provide consistent guidance, support, and coaching to ensure these objectives are met.
∎ Foster a motivating team environment, implementing initiatives that engage and inspire employees, including performance-based rewards.
∎ Oversee and enhance operational productivity and service standards, identifying and addressing inefficiencies.
∎ Implement and uphold best practices in line with industry standards and compliance requirements (e.g., ISO, GDPR).
∎ Streamline daily operations to ensure processes are efficient and cost-effective.
∎ Direct comprehensive project planning and resource allocation to ensure optimal deployment of personnel and tools.
∎ Manage the Delivery Operations team to align project outcomes with client SLAs and business objectives.
∎ Proactively identify risks and opportunities that could impact project delivery.
∎ Develop, monitor, and report on key performance indicators (KPIs) to measure operational success and areas for improvement.
∎ Work closely with the training team to ensure ongoing development and skill enhancement of staff.
∎ Establish a clear succession plan for key roles within the organization.
∎ Ensure smooth operations across all delivery centers, maintaining high standards of facility efficiency.
∎ Collaborate with vendors to ensure the seamless delivery of services and supplies necessary for operational success.
∎ Adapt to changing client needs by introducing new service offerings and annotation types as required.
∎
∎ Requirements:
∎ Minimum of Graduation from Business, Computer Science, Management, or any other relevant field.
∎ Excellent communication skills in English, both verbal and written.
∎ Proficient with Google Suite – Gmail, Sheets, Docs, and collaborative tools.
∎ Excellent written and verbal communication skills regarding presenting the results of analysis to management.
∎ Strong organizational, analytical, and interpersonal skills.
∎ At least 3 years of experience working with any BPO company.
∎ 05+ years of experience in operations management.
∎ Must be confident in working in a fast-paced tech startup.
∎ Ability to accept challenges and tackle difficult situations and meet the expected goals.
∎ Should be able to lead a large group of people.
∎ Demonstrate leadership experience; able to develop and coach a team.
∎ Passionate, highly self-motivated, energetic, and enthusiastic team player.
∎
∎ Stress:
∎ Regular exposure to competing and/or simultaneous deadlines, unpredictable or urgent assignments, and multiple reporting relationships.
∎
∎ Industry: Data Processing, Artificial Intelligence
∎ Position Type: Full-Time.
∎ Start Date: Immediately.
∎ Reports: Director of Service Operations.
∎ Working Days: Monday – Friday
∎ Working Hours: 9:30 am – 6:30 pm
∎ Location: Uttara, Dhaka, Bangladesh
∎ Salary: Negotiable
∎
∎ We thank all candidates for their interest; however, only those selected for an interview will be contacted via email.
∎ At Quantigo AI is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religious beliefs, color, gender, sexual orientation, physical disability, mental disability, ancestry, place of origin, age, marital status, source of income or family status. At Quantigo AI we celebrate and support differences and diversity, for the benefit of our employees, our services, and our community.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Uttara)

Apply URL::

Apply Procedure:

Company Information:
∎ Quantigo AI
∎ House-04, Road-08, Sector-03, Uttara, Dhaka-1229
∎ www.quantigo.ai

Address::
∎ House-04, Road-08, Sector-03, Uttara, Dhaka-1229
∎ www.quantigo.ai

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 10 Jun 2024

Category: IT/Telecommunication