Lead, Customer Experience
Job Description
Title: Lead, Customer Experience
Company Name: Apex Data Management & IT Ltd
Vacancy: --
Age: Na
Job Location: Dhaka (Banani)
Salary: Negotiable
Experience:
- 4 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm
Published: 2025-08-31
Application Deadline: 2025-09-30
Education:
- Bachelor/Honors
Requirements:
- 4 to 5 years
- The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm
Skills Required: Analytical Skill,communication and interpersonal skill.,Fluent in English Speaking,Multitasking ability,Property Preservation
Additional Requirements:
Responsibilities & Context:
Position Overview:
We are looking for a Lead Analyst who is passionate about impacting lives and empowering people through modern technology.
If you`re ready to be part of a purpose-driven organization and contribute to something greater — apply now and help shape a better future.
Essential Duties & Responsibilities:
The essential functions include but are not limited to the following:
Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.
First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.
Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.
Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.
Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.
Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.
Compliance: Ensure that all work complies with relevant industry regulations and standards.
Job Other Benifits:
- T/A,Weekly 2 holidays
- Festival Bonus: 2
Sales Incentive Quarterly/Half yearly
Long Service Award
Performance Review Periodically
Structured Training & Development Program (Yearlong)
Weekend : 2 Days ( Saturday-Sunday)
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.63% |
| University of Dhaka | 4.74% |
| North South University | 3.23% |
| Daffodil International University (DIU) | 2.09% |
| Jagannath University | 1.90% |
| Southeast University | 1.90% |
| American International University Bangladesh (AIUB) | 1.90% |
| Green University of Bangladesh | 1.71% |
| East West University | 1.52% |
| Jahangirnagar University | 1.52% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 61.48% |
| 31-35 | 21.25% |
| 36-40 | 7.97% |
| 40+ | 7.59% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 11.43% |
| 20K-30K | 35.81% |
| 30K-40K | 21.90% |
| 40K-50K | 12.76% |
| 50K+ | 18.10% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 14.42% |
| 0.1 - 1 years | 8.16% |
| 1.1 - 3 years | 21.44% |
| 3.1 - 5 years | 17.65% |
| 5+ years | 38.33% |
