Lead, Customer Experience

Job Description

Title: Lead, Customer Experience

Company Name: Apex Data Management & IT Ltd

Vacancy: --

Age: Na

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 4 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm

• Bachelor/Honors

• 4 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm

Position Overview:

We are looking for a Lead Analyst who is passionate about impacting lives and empowering people through modern technology.

If you`re ready to be part of a purpose-driven organization and contribute to something greater — apply now and help shape a better future.

Essential​ Duties &​ Responsibilities:

The essential functions include but are not limited to the following:

• Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.

• First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.

• Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.

• Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.

• Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.

• Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.

• Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.

• Compliance: Ensure that all work complies with relevant industry regulations and standards.

• T/A,Weekly 2 holidays
• Festival Bonus: 2

• Sales Incentive Quarterly/Half yearly

• Long Service Award

• Performance Review Periodically

• Structured Training & Development Program (Yearlong)

Weekend : 2 Days ( Saturday-Sunday)