Lead, Customer Experience
Job Description
Title: Lead, Customer Experience
Company Name: Apex Data Management & IT Ltd
Vacancy: 1
Age: 24 to 35 years
Job Location: Dhaka (Banani)
Salary: Negotiable
Experience:
- 3 to 4 years
Published: 2024-12-15
Application Deadline: 2025-01-11
Education:
- Bachelor/Honors
Requirements:
- 3 to 4 years
Skills Required: Good English communication skills (verbal and Written),good listening skill,Multitasking ability,project coordination,Property Preservation
Additional Requirements:
- Age 24 to 35 years
Responsibilities & Context:
Essential Duties & Responsibilities:
The essential functions include but are not limited to the following:
Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.
First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.
Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.
Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.
Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.
Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.
Compliance: Ensure that all work complies with relevant industry regulations and standards.
Night Shift *Please proceed with applying only if the working hours suit you.
Male: Work Time: 6 PM to 3 AM
Female: Work Time: 9 PM to 6 AM
Work days: 5 Days (Monday-Friday)
Weekend : 2 Days ( Saturday-Sunday)
Job Other Benifits:
- T/A,Weekly 2 holidays
- Festival Bonus: 2
Sales Incentive Quarterly/Half yearly
Loyalty Bonus (Once After 2 Years)
Long Service Award
Performance Review Periodically
Structured Training & Development Program (Yearlong)
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.66% |
| Southeast University | 2.94% |
| Asian University of Bangladesh | 2.94% |
| University of Dhaka | 2.94% |
| Dhaka International University | 2.10% |
| North South University | 2.10% |
| East West University | 1.68% |
| American International University Bangladesh (AIUB) | 1.26% |
| Daffodil International University (DIU) | 1.26% |
| Bangladesh University | 1.26% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 52.10% |
| 31-35 | 32.35% |
| 36-40 | 8.82% |
| 40+ | 5.88% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 15.55% |
| 20K-30K | 44.54% |
| 30K-40K | 17.65% |
| 40K-50K | 8.40% |
| 50K+ | 13.87% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 1.68% |
| 0.1 - 1 years | 0.42% |
| 1.1 - 3 years | 14.29% |
| 3.1 - 5 years | 36.97% |
| 5+ years | 46.64% |
