IT Support Specialist

Job Description

Title: IT Support Specialist

Company Name: Nevian Lifescience PLC

Vacancy: --

Age: Na

Job Location: Gazipur (Tongi)

Salary: --

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Bachelor of Science (BSc) in Computer Science
• Bachelor of Science (BSc) in Information Technology

• Minimum B.Sc in Computer Science or Information Technology

• At most 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service

• Maximum 2 years of relevant work experience preferred, freshers are also encouraged to apply

• Experience with IT Management and remote support tools, alongside fundamental knowledge of IT security best practices

• CompTIA A+, Network+ or MCP/MCSA certification preferred

• Strong interpersonal communication and customer service skills.

Nevian Lifescience PLC – formerly Novartis (Bangladesh) Limited – carries forward a 250-year global legacy and a 50-year local heritage in healthcare excellence. With its EU-GMP and ANVISA-certified facility, Nevian produces world-class medicines, including Novartis global brands under license, and serves as the importer and distributor of Novartis’ innovative therapies in Bangladesh.

At Nevian, we are a team of passionate professionals driven to make a real difference for patients. We foster a culture where talent is valued, collaboration thrives, and everyone is empowered to perform at their best. Join us and be part of a team making a lasting impact on millions of lives.

We are seeking for IT Support Specialist to join our IT team at Tongi Site.

Major Responsibilities:

• Provide first-level technical support by serving as the primary point of contact for all incoming IT issues and requests, ensuring clear communication and timely resolution

• Diagnose and resolve issues affecting desktop hardware, business software, operating systems, and network connectivity for end-user devices

• Manage the deployment and lifecycle of IT assets, including the setup, configuration, and maintenance of computers, peripherals, and user accounts

• Maintain system integrity and security by performing routine maintenance, applying patches, and ensuring all support activities are properly documented

• Escalate complex problems to higher-level support teams when necessary and contribute to process improvements by updating knowledge base articles.