IT Support Engineer

Job Description

Title: IT Support Engineer

Company Name: Oxford International School

Vacancy: 2

Age: 22 to 35 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service

Published: 30 Jan 2024

Education:
∎ Diploma in Computer

Requirements:

Additional Requirements:
∎ Age 22 to 35 years

Responsibilities & Context:
∎ Education:
∎ Diploma in CSE degree
∎
∎ Experience:
∎ At least 2 years
∎
∎ Additional Requirements:
∎  Age at least 22 years
∎  Strong interpersonal and communication skills
∎  Strong problem-solving skills to diagnose and resolve technical issues efficiently
∎  Adaptable and willing to learn new skills and technologies as needed
∎  Knowledge of small project management could be beneficial
∎  Proficient in creating and maintaining technical documentation
∎  Collaborate effectively with colleagues to achieve common goals
∎  Attention to detail
∎
∎ Responsibilities:
∎  Provide technical assistance and support to end-users for hardware, software, and network-related issues via phone, email, or in-person.
∎  Install, configure, and troubleshoot computer systems, software applications, peripherals, CCTV surveillance system, PA system, and network devices.
∎  Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, IP camera, NVR and other IT equipment.
∎  Set up and maintain user accounts, permissions, and access rights in various systems and applications.
∎  Perform routine maintenance tasks such as software updates, patches, and antivirus scans to ensure system security and performance.
∎  Respond to service requests and incidents in a timely manner, escalating issues to line manager or vendors as needed.
∎  Document support activities, solutions, and troubleshooting steps for future reference and knowledge sharing.
∎  Educate employees on IT policies, procedures, and best practices.
∎  Collaborate with other members of the IT team to implement new technologies, systems, or upgrades.
∎  Participate in on-call rotation schedules to provide after-hours support when needed and respond to critical system issues or emergencies.
∎
∎ Key Responsibilities:
∎  Technical Support
∎  System Administration
∎  Hardware and Software Installation
∎  Incident Management
∎  Documentation
∎  Training and Education
∎  Collaboration and Teamwork
∎  Proactive Maintenance
∎  Continuous Improvement
∎  Customer Service
∎
∎ Compensation & Other Benefits:
∎  Weekly 2 holidays
∎  Salary Review: Yearly
∎
∎ Employment Status:
∎  Full Time
∎
∎ Job Location:
∎  Dhaka (Dhanmondi)

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Oxford International School
∎ House 34, Road 27 (old), Dhanmondi R/A

Address::
∎ House 34, Road 27 (old), Dhanmondi R/A

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 Feb 2024

Category: IT/Telecommunication