IT Service Monitoring - Junior Engineer
Job Description
Title: IT Service Monitoring - Junior Engineer
Company Name: Genex Infosys PLC.
Vacancy: 1
Age: Na
Job Location: Dhaka
Salary: --
Experience:
Published: 2025-10-31
Application Deadline: 2025-11-08
Education:
- Bachelor of Science (BSc)
Requirements:
Skills Required: Good capacity to work under pressure,Good English communication skills (verbal and Written),IT Infrastructure and Network Implementation,Network Monitoring
Additional Requirements:
Responsibilities & Context:
This role ensures 24/7 monitoring and first-level support of advanced IT Solutions systems under a full managed service model. You will proactively detect issues, perform L1 troubleshooting, escalate incidents, and help maintain service levels.
Job Responsibilities
Monitor applications, telephony, and infrastructure dashboards in real time.
Perform routine health checks and acknowledge alerts promptly.
Investigate and resolve common incidents (L1 support).
Escalate complex issues to senior teams or vendors to ensure timely resolution of incidents.
Manage user access and roles into systems
Log and track all incidents.
Prepare shift handover and incident reports.
Act as the first point of contact for service-related queries.
Job Other Benifits:
- Weekly 2 holidays,Provident fund,Mobile bill,Insurance,Gratuity
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 7.23% |
| American International University Bangladesh (AIUB) | 3.52% |
| Green University of Bangladesh | 3.52% |
| Jahangirnagar University | 2.76% |
| Northern University Bangladesh | 2.19% |
| World University of Bangladesh | 2.09% |
| Southeast University | 2.09% |
| North South University | 2.00% |
| Uttara University | 1.90% |
| Dhaka International University | 1.71% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 84.40% |
| 31-35 | 11.80% |
| 36-40 | 2.76% |
| 40+ | 0.57% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 22.80% |
| 20K-30K | 52.40% |
| 30K-40K | 17.00% |
| 40K-50K | 5.70% |
| 50K+ | 2.10% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 30.83% |
| 0.1 - 1 years | 12.94% |
| 1.1 - 3 years | 23.88% |
| 3.1 - 5 years | 14.46% |
| 5+ years | 17.89% |
