IT Operations Assistant (Re-open)
Job Description
Title: IT Operations Assistant (Re-open)
Company Name: United Nations World Food Programme (WFP)
Vacancy: Undefined
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ University degree preferably in Information Technology,Computer Science, Business management or other any relevant field.
Experience Requirements:
∎ At least 1 year(s)
Job Context:
∎ TERMS AND CONDITIONS
∎ Contract Type : Special Service Agreement
∎ Contract Duration : 6 months
∎ Duty Station : Cox`s Bazar, Bangladesh
∎ Nationality : Bangladeshi only
Job Responsibilities:
∎ Provide technical support to partners using SCOPE for their operations with a focus on ensuring timely feedback on issues raised by retailers, beneficiaries and partners;
∎ Provide training and advice to clients and end users of SCOPE services, understand and resolve issues and ensure WFP policies, procedures, systems are followed
∎ Provide operational guidance to retailers and partners on issues related to beneficiary privacy and protection during the scope transactions.
∎ Collect and analyse a variety of end user business and technical queries about SCOPE to enable efficient delivery of assistance.
∎ Support deployments of hardware and software including identification of problems, to contribute to the effective functioning of SCOPE
∎ Play an active role in beneficiary data activities such as processes on registration, verification,preparation of beneficiary data upload templates and updating of beneficiary data;
∎ Organise mobile support services and follow set SCOPE emergency response processes and procedures as required to provide support in enabling emergency assistance needs to be met.
∎ Carry out monitoring of the retailers activities at the shop outlets providing on-site solutions and ensuring that beneficiaries are provided the best services
∎ Carry out procedures in installing, configuring, upgrading and troubleshooting the equipment firmware as and when applicable
∎ Managing field reporting and providing feedback to both beneficiaries, partners and retailers.
Additional Requirements:
∎ At least 1 year of progressively responsible IT operations or Support work experience in an engaging and dynamic workplace environment.
∎ Experience of successfully understanding and contributing to achieving key objectives in support of service plans in a service-orientated environment.
∎ Experience with the application of client services standards to resolve or escalate clients' service problems.
∎ Has experience resolving more complex technical issues.
Salary: Tk. 86452 (Monthly)
Application Deadline: April 24, 2019
Company Information:
∎ United Nations World Food Programme (WFP)
Category: IT/Telecommunication
