IT Operations Assistant (Help Desk Dispatcher)

Job Description

Title: IT Operations Assistant (Help Desk Dispatcher)

Company Name: United Nations World Food Programme (WFP)

Vacancy: 1

Job Location: Cox's Bazar (Ukhia)

Employment Status: Contractual

Educational Requirements:
∎ B.Sc in Computer Science or Information Technology or relevant field.

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ TERMS AND CONDITIONS
∎ Contract Type : Service Contract
∎ Contract Duration : 12 months
∎ Duty Station : Madhuchara Hub, Ukhiya, Cox`s Bazar, Bangladesh
∎ Nationality : Bangladeshi only

Job Responsibilities:
∎ Under the overall guidance and supervision of Help Desk Officer, the Help Desk Dispatcher will be responsible for the following duties:
∎ Serve as the first point of contact for customers seeking technical assistance over the phone, email or chat.
∎ Translate users' manuals and any other customs support publication.
∎ Provide technical assistance for questions and problems; walk the customer through the problem-solving process.
∎ Follow up with customers to ensure full resolution of issues.
∎ Record events and problems and their resolution in logs and run reports to analyze common complaints and problems.
∎ Monitor the network and report outage and unresolved issues to the next level of support personnel.
∎ Provide accurate information about ETS products or services.
∎ Follow-up and update customer status and information.
∎ Identify and suggest possible improvements on procedures.
∎ Any other duties as required.

Additional Requirements:
∎ Experience: Minimum 2 years' experience installing and configuring computers operating systems, and experience in installing LAN/WLAN both server and client-side. Familiar with IP and MAC Address.
∎ Knowledge and skills:
∎ knowledge in mobile operating systems (Android, Apple OS).
∎ Good statistical skills using Microsoft Office products( Excel).
∎ Good knowledge of network fundamentals as well as computers and mobile operating systems.
∎ Versed in customer service techniques and end users support.
∎ Basic network troubleshooting and device connectivity.
∎ Excellent communication skills
∎ Ability to work under pressure and a high volume of support requests.

Application Deadline: 22 Dec 2020

Company Information:
∎ 8 Dec 2020
∎ United Nations World Food Programme (WFP)

Category: IT/Telecommunication

Source: bdjobs.com

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