IT Customer Support Executive
Job Description
Title: IT Customer Support Executive
Company Name: Ridmik Labs Limited
Vacancy: 2
Age: At least 22 years
Job Location: Dhaka (GULSHAN 1)
Salary: Tk. 18000 - 20000 (Monthly)
Experience:
- At least 1 years
- The applicants should have experience in the following business area(s): Software Company
Published: 2025-07-17
Application Deadline: 2025-07-31
Education:
- Bachelor/Honors
Requirements:
- At least 1 years
- The applicants should have experience in the following business area(s): Software Company
Skills Required: Communication in English,Customer Care,Customer Relation,Customer Service,Good communication skills
Additional Requirements:
- Age At least 22 years
At least 1 year in customer service or technical support, preferably in a mobile app environment.
Strong communication skills (verbal and written) both in Bangla and English.
Problem-solving and troubleshooting abilities.
Patience and empathy in handling customer concerns.
Basic knowledge of mobile operating systems (iOS & Android).
Ability to multitask and manage time effectively.
Good English and Bangla typing speed (without looking at the keyboard)
Responsibilities & Context:
IMPORTANT: Please only apply if you have at least 1 years of experience in customer service in a technology/IT company.
At Ridmik Labs, we are looking for a Customer Support Executive to provide excellent support for our mobile app users. You will be responsible for handling customer inquiries, troubleshooting issues, and ensuring a seamless user experience. Your role will involve responding to queries via chat, email, and calls, as well as working closely with the technical and product teams to improve customer satisfaction.
Key Responsibilities
- Respond to customer inquiries through email, chat, and phone.
- Troubleshoot app-related issues and provide effective resolutions.Guide users on app features, functionalities, and troubleshooting steps.
- Escalate unresolved technical issues to the appropriate team.
- Maintain records of customer interactions and feedback.
- Identify recurring user problems and suggest improvements to the app experience.
- Assist in app updates by providing feedback from customer interactions.
- Ensure customer queries are handled professionally and efficiently.
Job Other Benifits:
- Mobile bill,Weekly 2 holidays
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
