Job Description
Title: Customer Care Executive
Company Name: Ridmik Labs Limited
Vacancy: 1
Age: 24 to 35 years
Location: Dhaka (GULSHAN 1)
Salary: Tk. 20000 - 30000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Software Company
Published: 15 Feb 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 24 to 35 years
∎ Requirements:
∎ Experience:
∎ 2+ years in customer service or technical support, preferably in a mobile app environment.
∎ Skills:
∎ Strong communication skills (verbal and written) both in Bangla and English.
∎ Problem-solving and troubleshooting abilities.
∎ Patience and empathy in handling customer concerns.
∎ Basic knowledge of mobile operating systems (iOS & Android).
∎ Ability to multitask and manage time effectively.
Responsibilities & Context:
∎ Respond to customer inquiries through email, chat, and phone.
∎ Troubleshoot app-related issues and provide effective resolutions.Guide users on app features, functionalities, and troubleshooting steps.
∎ Escalate unresolved technical issues to the appropriate team.
∎ Maintain records of customer interactions and feedback.
∎ Identify recurring user problems and suggest improvements to the app experience.
∎ Assist in app updates by providing feedback from customer interactions.
∎ Ensure customer queries are handled professionally and efficiently.
∎ IMPORTANT: Please only apply if you have at least 2 years of experience in customer service in a technology/IT company.
∎
∎ At Ridmik Labs, we are looking for a Customer Service Executive to provide excellent support for our mobile app users. You will be responsible for handling customer inquiries, troubleshooting issues, and ensuring a seamless user experience. Your role will involve responding to queries via chat, email, and calls, as well as working closely with the technical and product teams to improve customer satisfaction.
∎
∎ Key Responsibilities:
∎ Respond to customer inquiries through email, chat, and phone.
∎ Troubleshoot app-related issues and provide effective resolutions.Guide users on app features, functionalities, and troubleshooting steps.
∎ Escalate unresolved technical issues to the appropriate team.
∎ Maintain records of customer interactions and feedback.
∎ Identify recurring user problems and suggest improvements to the app experience.
∎ Assist in app updates by providing feedback from customer interactions.
∎ Ensure customer queries are handled professionally and efficiently.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 1)
Company Information:
∎ Ridmik Labs Limited
∎ Level 3, House 2, Road 23/A, Gulshan 1, Dhaka
∎ Ridmik Labs is focused on local software and apps and improving people`s lives through technologies.
Address::
∎ Level 3, House 2, Road 23/A, Gulshan 1, Dhaka
∎ Ridmik Labs is focused on local software and apps and improving people`s lives through technologies.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Feb 2025
Category: Customer Support/Call Centre
