Job Description

Title: IT and Admin Officer

Company Name: World Vision Bangladesh Rohingya Crisis Response (WV BRCR)

Vacancy: 1

Job Location: Cox's Bazar, Cox's Bazar (Ukhia)

Employment Status: Contractual

Educational Requirements:
∎ Bachelor’s degree in Information Technology or computer science or related field

Experience Requirements:
∎ At least 4 year(s)

Job Context:
∎ Implement IT policies and guidelines to ensure the appropriate use of IT equipment and services in compliance with WVI Partnership Standard.
∎ Provide IT technical support and training to users in BRCRP Response Team and Analysis of User Requirements with Technical Reporting to the Managers and NO IT Team.
∎ Ensure IT capacity building through training to Project staff and dissemination of IT Environment, Safety and Security.
∎ Over all Monitoring and Provide System related Intelligence, Forecasting about Users, Network, Risks and Facilities.
∎ Regular Scheduled Maintenance of Servers, Network Equipment and Power Backups.
∎ Provide on-demand Day to Day Support to the BRCRP Response Office and remote Offices.
∎ Ensure raising ICT related purchase request including software.
∎ Ensure functionality of all facilities in offices.
∎ Coordinate any visits at BRCR field offices.
∎ Engage in Coordinating with Hotels for guests and logistical support that may be required in the BRCR field offices.
∎ Facilitate the organization of different organizational events (workshop, meeting, seminar, special days) and maintains technical and logistical elements as per need.
∎ Facilitate & coordinate general administrative services in BRCR field offices.

Job Responsibilities:
∎ Ensure provision of service desk services round the clock to the end users for assistance and problem solving matters.
∎ Assist IT Manager in managing high availability of the entire IT infrastructure including Network System Devices, Desktops, Servers, and Applications & Database.
∎ Assist users in training WVB staff on new/existing applications and systems in the company.
∎ Maintain user accounts, permissions, and security profiles.
∎ Coordinates with other support teams for problem resolution and enhancements.
∎ Managing existing operations and implementing new operations and processes in the organization.
∎ Provide support in record keeping for all licensing, technical support and vendors.
∎ Collaborate with business user groups to develop service level agreements (SLA) and key performance indicators (KPI) and ensures internal customer service level expectations are met through the development and implementation of network services that maximize the team’s effectiveness in identifying needs and delivering quality services.
∎ Ensures incident management, resolution and reporting, timely corporate and field communication of IT issues, root-cause analysis, performance and process improvement and frequent statistical performance monitoring and reporting to achieve outstanding service level expectations.
∎ Support IT & Admin manager of WV’ Cox’s Bazar Office in Asset Management.
∎ Facilities – checking photocopiers, PA Systems, printers, ACs, power supply and inform to IT & Admin Manager for necessary action and supervise AC and Electrical Servicing work.
∎ Collect information of troubles and problems of WV Response Offices and take necessary action for resolution.
∎ Control the movement and assignment of all Janitorial staff.
∎ Regular small repairs and maintenance services of office assets and equipment’s.
∎ Keys custodian/filing (office/all items under Administration).
∎ Taking care of Generator re-fueling.
∎ Help to replace all existing Energy/Tube lights by LED lights as per 10% Power Cost Reduction Plan.
∎ Looking after the disposable assets.
∎ Responsible to take care of plumbing and repair & maintenance of all sanitary fittings/fixtures, furniture and equipment’s.
∎ Collaboration works with Fleet and Safety & Security.
∎ Installation, configuration, monitoring and response to security system.
∎ Proactively assesses potential items of risk and opportunities of vulnerability in the network.
∎ Configure the security appliances/ routers/ switches as planned & advised by IT WVB.
∎ Ensure compliance with all organizational and country oriented standards/ policies/ guidelines/ procedures, laws and regulations for is security and audit requirements.
∎ Gather new user requirement on IT and initiate procurement process on required IT equipment & accessories.
∎ Prepare annual and long-term software, hardware and peripheral requirements, proposals for capital and operating expenditures and budget recommendations and monitors, verifies and reconciles expenditures to budget.
∎ Charging code collection from Finance, PR Raising and Bill processing and settlement.
∎ REAM (Real Estate Asset Management) update as per NO Directives.
∎ Communicate with Mobile Phone Operators. Ensure SIM stock inventory and Management and bill processing.
∎ Facilities – checking photocopiers, PA Systems, printers, ACs, power supply and inform to IT & Admin Manager for necessary action and supervise AC and Electrical Servicing work.
∎ Collect information of troubles and problems of WV Response Offices and take necessary action for resolution.

Additional Requirements:
∎ Age 28 to 40 years
∎ Knowledge of basic IT systems, internal controls and procedures.
∎ Must have thorough knowledge of and commitment of World Vision, its Ministries, Vision and Mission Statement, Core Values, Statement of Faith, Covenant of Partnership.
∎ Thorough knowledge and high-level skills and experiences of computer hardware and software installation, configuration and maintenance.
∎ Technical proficiency in the following areas: Windows Server 2008, Active Directory, SCCM, VMware/Hyper-V, Windows Terminal Services, Other Microsoft Windows Operating Systems (Windows 2008 Server, Windows XP, and Windows 7).
∎ Basic understanding of commonly used network protocols (TCP/IP, SMTP, SNMP, VPN, FTP etc) as well as routing, switching and firewalling. Knowledge of any of the following is a plus: CA ArcServe/TSM, Microsoft IIS 7.0, Lotus Dominos Server, Symantec Anti- Virus Corporate Edition, Anti-Spam/Anti-Virus.
∎ Knowledge on MIS/DB administration, storage system and clustering.
∎ Fluency in both written and spoken English.
∎ Nonsmokers will get preference.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Weekly 2 holidays, Insurance
∎ Festival Bonus: 1

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 4 Jun 2023

Company Information:
∎ 29 May 2023
∎ World Vision Bangladesh Rohingya Crisis Response (WV BRCR)
∎ Address : Sayeman Heritage Residence, Second Floor, Block - B, Sayeman Road, Baharchora, Cox's Bazar -4700
∎ Web : http://www.wvi.org/bangladesh

Category: NGO/Development

: World Vision is committed to first do no harm to children or adult beneficiaries, to respect the rights of all beneficiaries, and to uphold the best interests of children as a primary consideration in all actions and decisions; accordingly all the recruits will go through specific checks and compliance procedures in accordance to its Child and Adult Safeguarding Policy.World Vision Bangladesh has zero tolerance towards incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. World Vision Bangladesh as Child Safe Organization discourages anyone to apply with prior record of conviction related with child neglect, abuse and exploitation.