International Patient Coordinator

Job Description

Title: International Patient Coordinator

Company Name: Wood Green Agency

Vacancy: --

Age: At least 28 years

Job Location: Dhaka (PanthaPath)

Salary: Tk. 14000 - 18000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Consulting Firms, Hospital, Travel Agency, Call Center, Healthcare Startup
• Freshers are also encouraged to apply.

Published: 2026-08-25

Application Deadline: 2026-08-31

Education:

• Bachelor of Business Administration (BBA)
• Bachelor of Public Health

Requirements:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Consulting Firms, Hospital, Travel Agency, Call Center, Healthcare Startup
• Freshers are also encouraged to apply.

Skills Required: Client Support,Communication and interpersonal skill,Customer Relationship,Customer Service,email corresponding,Fluent in English,Hospital Marketing,Microsoft Office,Patient Management,Reporting and Documentation

Additional Requirements:

• Age At least 28 years

Excellent verbal and written communication skills in English and Bangla. Strong interpersonal, organizational and follow-up skills are essential. Candidates should be comfortable communicating professionally with patients, hospitals and international healthcare providers through email, telephone and WhatsApp. Proficiency in Microsoft Office/Google Workspace is preferred. The candidate must be responsible, well-organized, presentable and capable of handling confidential patient information.

Responsibilities & Context:

Horizon Health is a healthcare facilitation and patient coordination service that assists Bangladeshi patients in accessing quality medical care, including treatment and consultation at leading hospitals in Bangladesh and abroad.

The selected candidate will be responsible for managing patient inquiries and coordinating the overall patient journey from the initial inquiry through appointment, treatment and follow-up.

Key Responsibilities:

• Communicate with patients and their family members to understand their medical requirements and provide appropriate assistance.

• Coordinate with hospitals, doctors and international patient departments regarding consultations, treatment plans, appointments and health check-ups.

• Collect, organize and securely maintain patients' medical reports, prescriptions and other relevant documents.

• Forward medical records to hospitals and follow up regarding doctors' opinions, treatment plans, estimated costs and appointment availability.

• Clearly communicate hospital responses, treatment quotations, appointment schedules and other relevant information to patients.

• Maintain regular follow-up with both patients and hospitals to ensure smooth coordination throughout the treatment process.

• Handle professional communication through phone calls, email and WhatsApp in both English and Bangla.

• Maintain accurate records of patient inquiries, referrals, appointments, ongoing cases and follow-ups.

• Assist patients with general information regarding overseas medical treatment and the necessary coordination process.

• Build and maintain professional relationships with hospitals, healthcare providers and other relevant partners.

• Assist management in developing Horizon Health's network of local and international healthcare partners.

• Provide excellent customer service while dealing with patients and their families in a professional, respectful and compassionate manner.

• Maintain strict confidentiality of all patient information and medical records.

• Perform other healthcare coordination and administrative responsibilities assigned by management.

The role requires excellent communication skills, strong follow-up ability, attention to detail and the ability to manage multiple patient cases simultaneously.

Job Other Benifits:

• Performance bonus
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work from home,Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Healthcare/Medical