Head of Operations

Job Description

Title: Head of Operations

Company Name: DMFR Molecular Lab & Diagnostics Ltd.

Vacancy: 01

Age: At most 42 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Negotiable

Experience:

• 10 to 12 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Chamber

Masters or Bachelor degree in a relevant field (e.g., healthcare, Life science, Business Administration).

• 10 to 12 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic, Chamber

• Age At most 42 years
• Only Male

Job Context:

DMFR Molecular Lab and Diagnostics BD Ltd. is a leading healthcare provider dedicated to delivering cutting-edge diagnostic solutions. We are committed to providing accurate and timely results to our patients and healthcare partners. We are seeking a dynamic and experienced Head of Operations to lead and manage the day-to-day operations of our laboratory. The ideal candidate will be a strategic thinker with a strong operational background and a passion for delivering exceptional service. 

Key Responsibilities:

Team Management:

• Oversee and manage the entire operational team including the phlebotomist team, ensuring optimal performance and efficiency of each relevant department.

• Recruit, train, and develop team members to meet organizational goals.

• Foster a positive and collaborative work environment.

Business Development:

• Identify and develop new B2B opportunities to expand the company`s client base.

• Conduct regular doctor visits to build strong relationships and promote the laboratory`s services.

• Negotiate and close B2B deals, ensuring mutually beneficial partnerships/agreements.

• Monitor the performance of the sales team and provide guidance and support.

Operational Excellence:

• Develop and implement effective operational policies and procedures to streamline processes and improve efficiency.

• Ensure compliance with regulatory standards and quality control measures.

• Monitor key performance indicators (KPIs) and implement corrective actions as needed.

• Optimize laboratory workflows to minimize turnaround time and maximize productivity.

Client Relationship Management:

• Build and maintain strong relationships with B2B clients, addressing their needs and concerns promptly.

• Resolve client issues and complaints in a timely and professional manner.

• Provide excellent customer service to ensure client satisfaction.

• To perform any other responsibilities assigned by Top Management.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2