GM (General Manager)

Job Description

Title: GM (General Manager)

Company Name: Hotel Sea Palace Ltd.

Vacancy: 01

Age: 35 to 50 years

Job Location: Cox`s Bazar

Salary: --

Experience:

• 10 to 15 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Coffee Shop, Catering, Bar/Pub

• Master of Business Administration (MBA)

• 10 to 15 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Coffee Shop, Catering, Bar/Pub

• Age 35 to 50 years
• Only Male

Skills:

• Leadership Skills: Ability to guide and inspire a diverse team to achieve operational goals.
• Communication Skills: Strong verbal and written communication skills for effective interactions with guests and staff.
• Customer Service Skills: Expertise in delivering excellent customer service and resolving guest issues.
• Financial Management Skills: Proficiency in budgeting, forecasting, and expense management.
• Adaptability: Flexibility in responding to changes and handling unexpected situations.

Responsibilities & Context:

• General Managers oversee daily operations, ensuring all departments function smoothly and meet standards.
• They handle budgeting, revenue forecasts, and expenses to maintain financial health and profitability.
• Ensuring guest service standards are met, addressing complaints, and enhancing guest experiences is key.
• Responsible for hiring, training, and managing staff, ensuring a positive work environment.
• Develops strategies aligned with hotel goals, including marketing and operational improvements.

Hotel Operations Oversight

• Hotel General Managers manage the day-to-day operations across all departments, from the front desk to housekeeping management, food and beverage, and maintenance, ensuring everything runs smoothly and meets the specific Hotel standards.

Financial Management

• Hotel General Managers will work with the hotel departments in creating budgets, forecasting revenues, and managing the expenses.
• Having a good working relationship with the other departments will help with the strategic planning and any cost control measures to maintain that the Hotel is in a good financial situation.
• Understanding the hotel asset manager role can be crucial for effective collaboration in these financial aspects.

Guest Satisfaction

• Hotel General Managers ensure that the hotel guest service standards are being consistently met, and even exceeded!
• They will address any guest complaints promptly so that the hotel can create a positive experience that encourages the hotel guests to return again and again.

Staff Management

• Hotel General Managers are involved in the daily management, training, and hiring of hotel staff.
• They are also involved with setting the expectations of the hotel guest service standards, conducting evaluations, and working hard to ensure a positive work environment throughout the hotel.

Strategic Planning

• Hotel General Managers will work with other managers to develop and implement strategies that align with the hotel's goals, this will include marketing, service enhancements, and any operational improvements.