General Manager (Re-Advertisement)

Job Description

Title: General Manager (Re-Advertisement)

Company Name: Christian Service Society (CSS)

Vacancy: 01

Job Location: Khulna

Employment Status: Full-time

Educational Requirements:
∎ Post Graduate with Diploma in Hospitality Management/ Hotel Management
∎ Academic qualification will be relaxed for experienced candidates

Experience Requirements:
∎ 8 to 10 year(s)
∎ The applicants should have experience in the following area(s): Hotels, resort, Training Center Management

Job Responsibilities:
∎ Deliver excellent customer service at all times, ensuring guests' comfort and safety.
∎ Deal with all inquiries in a professional and courteous manner, whether in person, on the telephone, or via email as well as ensure timely responses to guest queries.
∎ Address client complaints in a professional manner and respond to every negative review in an amicable manner.
∎ Stay up-to-date with current promotions and hotel pricing, providing information to guests upon request and, at the same time, taking the initiative to maximize conference/training/meeting/guest room sales opportunities.
∎ Manage and maintain the administration of all reservations and cancellations in line with organizational policies.
∎ Control and supervise sales ledger and payment administration.
∎ Provide reports as required for CSS Ava Center management.
∎ Ensure compliance with all policies, procedures, and licensing laws.
∎ Undertake and innovate the branding strategies for the center.
∎ Assist employees in developing skill sets, identifying talent, and honing their skills.
∎ Foster a positive work environment to maintain high motivational levels.
∎ Communicate with the team, inquire about career goals, and set targets.
∎ Collaborate with HR on areas of employee retention and employee engagement.
∎ Develop pricing strategies and conduct competition analysis.
∎ Analyze channels, conduct market segment reviews, and generate reports.
∎ Carry out instructions given by the higher management.

Additional Requirements:
∎ Age at most 45 years
∎ Age requirements will be relaxed for experienced candidates;
∎ Candidate should be skilled in Hotels/Resort/Training center management;
∎ Preference will be given to candidates who have received relevant training;
∎ Strong leadership, motivational, and communication skills are highly desirable;
∎ Candidate should know how to ride a motorcycle with a valid driving license;
∎ Willingness to work extra hours is expected.

Salary: Negotiable

Compensation & Other Benefits:
∎ After being permanent upon successful completion of the probation period (six months), other benefits will be provided as per the organizational policy i.e., provident fund, gratuity, festival bonus, yearly increment, staff insurance (kormi Bima), medical allowance (Kormi Sohayota Tohobil) etc.

Job Source: Online Job Posting.

Application Deadline: 18 Dec 2023

Company Information:
∎ 29 Nov 2023
∎ Christian Service Society (CSS)
∎ Address : 1660-1661 Jalma puraton ferryghat road, Jalma, Batiaghata, Khulna.

Category: Hospitality/ Travel/ Tourism



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