General Manager (GM)

Job Description

Title: General Manager (GM)

Company Name: Naria Travels & Tours

Vacancy: --

Location: Dhaka (Naya Paltan)

Minimum Salary: Negotiable

Experience:
∎ 8 to 10 years

Published: 17 Feb 2025

Education:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
∎ Bachelor’s or Master’s degree in Business Administration, Tourism & Hospitality, Management, or a related field.
∎ Bachelor’s or Master’s degree in Business Administration, Tourism & Hospitality, Management, or a related field.

Requirements:

Additional Requirements:
∎ Professional Experience:
∎ Minimum 8-10 years of experience in a senior management role within the travel and tourism industry.
∎ Strong knowledge of IATA, BSP, airline ticketing systems, and visa processing services.
∎ Leadership & Business Acumen:
∎ Exceptional leadership and strategic planning skills.
∎ Proven ability to manage and scale a travel business effectively.
∎ Strong financial and budget management expertise.
∎ Industry Knowledge & Technical Skills:
∎ Proficiency in airline reservation systems (Sabre, Amadeus, Galileo, Portal).
∎ Strong command over Microsoft Office Suite (Excel, Word, PowerPoint).
∎ Familiarity with ERP and financial software for business operations.
∎ Communication & Customer Relations:
∎ Excellent communication skills in English and Bangla (verbal and written).
∎ Strong client relationship management and negotiation skills.
∎ Ability to resolve challenges and handle high-pressure situations.
∎ Professional Experience:
∎ Minimum 8-10 years of experience in a senior management role within the travel and tourism industry.
∎ Strong knowledge of IATA, BSP, airline ticketing systems, and visa processing services.
∎ Leadership & Business Acumen:
∎ Exceptional leadership and strategic planning skills.
∎ Proven ability to manage and scale a travel business effectively.
∎ Strong financial and budget management expertise.
∎ Industry Knowledge & Technical Skills:
∎ Proficiency in airline reservation systems (Sabre, Amadeus, Galileo, Portal).
∎ Strong command over Microsoft Office Suite (Excel, Word, PowerPoint).
∎ Familiarity with ERP and financial software for business operations.
∎ Communication & Customer Relations:
∎ Excellent communication skills in English and Bangla (verbal and written).
∎ Strong client relationship management and negotiation skills.
∎ Ability to resolve challenges and handle high-pressure situations.

Responsibilities & Context:
∎ Strategic Leadership & Business Growth:
∎ Develop and implement business strategies to drive growth and profitability.
∎ Set company objectives, monitor market trends, and identify expansion opportunities.
∎ Build strong partnerships with airlines, hotels, and travel service providers.
∎ Operational Management:
∎ Oversee and manage all departments, including ticketing, visa processing, tour operations, sales, and finance.
∎ Ensure seamless execution of travel services, maintaining high standards of customer satisfaction.
∎ Streamline operational processes for increased efficiency and cost-effectiveness.
∎ Sales, Marketing & Client Relations:
∎ Develop and execute sales and marketing strategies to attract new clients.
∎ Maintain strong relationships with corporate clients, government agencies, and travel partners.
∎ Expand the company’s brand presence in local and international markets.
∎ Financial & Budget Management:
∎ Monitor the company’s financial performance, including budgeting, revenue generation, and cost control.
∎ Oversee the Billing and Settlement Plan (BSP) of IATA and ensure compliance with airline financial regulations.
∎ Ensure timely financial reporting, auditing, and risk assessment.
∎ Team Leadership & Human Resource Development:
∎ Lead and supervise a team of professionals, including department heads and key executives.
∎ Provide coaching, training, and performance evaluation to enhance employee productivity.
∎ Foster a dynamic and motivated work environment.
∎ Regulatory Compliance & Risk Management:
∎ Ensure compliance with IATA regulations, airline policies, visa rules, and government travel laws.
∎ Address legal, financial, and operational risks efficiently.
∎ Stay updated on global travel regulations and industry standards.
∎ Job Context:
∎ Naria Travels & Tours, a premier travel agency in Bangladesh, is renowned for delivering exceptional travel experiences both domestically and internationally. We specialize in meticulously curating tours, ticketing, and visa processing services to provide seamless and unforgettable journeys for our clients.
∎ We are looking for an experienced General Manager (GM) to oversee and lead our organization’s operations, strategic growth, and financial performance. This role requires strong leadership, business acumen, and expertise in travel and tourism management. The GM will be responsible for driving business expansion, enhancing customer service, managing financial operations, and ensuring overall efficiency in the company’s travel services.
∎ If you have extensive experience in the travel and tourism industry and a strong track record in management, we invite you to be part of our leadership team.
∎ Key Responsibilities:
∎ Strategic Leadership & Business Growth:
∎ Develop and implement business strategies to drive growth and profitability.
∎ Set company objectives, monitor market trends, and identify expansion opportunities.
∎ Build strong partnerships with airlines, hotels, and travel service providers.
∎ Operational Management:
∎ Oversee and manage all departments, including ticketing, visa processing, tour operations, sales, and finance.
∎ Ensure seamless execution of travel services, maintaining high standards of customer satisfaction.
∎ Streamline operational processes for increased efficiency and cost-effectiveness.
∎ Sales, Marketing & Client Relations:
∎ Develop and execute sales and marketing strategies to attract new clients.
∎ Maintain strong relationships with corporate clients, government agencies, and travel partners.
∎ Expand the company’s brand presence in local and international markets.
∎ Financial & Budget Management:
∎ Monitor the company’s financial performance, including budgeting, revenue generation, and cost control.
∎ Oversee the Billing and Settlement Plan (BSP) of IATA and ensure compliance with airline financial regulations.
∎ Ensure timely financial reporting, auditing, and risk assessment.
∎ Team Leadership & Human Resource Development:
∎ Lead and supervise a team of professionals, including department heads and key executives.
∎ Provide coaching, training, and performance evaluation to enhance employee productivity.
∎ Foster a dynamic and motivated work environment.
∎ Regulatory Compliance & Risk Management:
∎ Ensure compliance with IATA regulations, airline policies, visa rules, and government travel laws.
∎ Address legal, financial, and operational risks efficiently.
∎ Stay updated on global travel regulations and industry standards.
∎ Employment Status: Full-time (Work at office)
∎ Job Location: Dhaka (Naya Paltan)

Skills & Expertise:

Compensation & Other Benefits:
∎ Salary: Negotiable (Based on experience and skills)
∎ Festival Bonus: 2 per year (As per company policy)
∎ Other Benefits: Mobile bill, lunch, travel allowance (T/A)
∎ Salary: Negotiable (Based on experience and skills)
∎ Festival Bonus: 2 per year (As per company policy)
∎ Other Benefits: Mobile bill, lunch, travel allowance (T/A)

Employment Status: Full Time

Job Location: Dhaka (Naya Paltan)

Read Before Apply:

How to Apply:

Interested candidates are requested to send their CV with a recent photograph to [email protected] with the subject line: "General Manager (GM) Application - Naria Travels & Tours"

Only shortlisted candidates will be contacted for an interview.