General Manager

Job Description

Title: General Manager

Company Name: Apon Bhubon Picnic & Shooting Spot

Vacancy: 1

Age: 25 to 50 years

Job Location: Gazipur

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Resort, Hotel

• Bachelor/Honors
• Diploma

• At least 3 years
• The applicants should have experience in the following business area(s): Resort, Hotel

• Age 25 to 50 years
• Only Male

Strong leadership, communication, and team management skills.Excellent problem-solving and decision-making abilities.

Good knowledge of resort operations, hospitality services, and customer relationship management.

Ability to manage employees from different departments and ensure operational discipline.Basic to advanced knowledge of Microsoft Excel, Word, email, and reporting systems.

Ability to analyze financial reports, sales performance, and operational expenses.

Experience in digital marketing coordination, sales promotion, and business development will be an advantage.Must be honest, proactive, accountable, and target-oriented.

Willingness to work at the resort premises and manage operational requirements, including weekends and holidays when necessary.

• Resort Operations Management

  • Oversee and manage the overall daily operations of the resort.

  • Ensure smooth coordination among all departments, including reception, ticketing, restaurant, housekeeping, maintenance, security, and field operations.

  • Maintain high standards of cleanliness, hospitality, safety, and customer service.

  • Ensure all facilities are properly maintained and ready for guests.

  • Develop and implement operational policies and standard operating procedures (SOPs).

  2. Human Resources & Team Management

  • Supervise employees and ensure discipline, punctuality, attendance, and professional conduct.

  • Prepare staff duty rosters and monitor employee performance.

  • Coordinate recruitment, training, performance evaluation, and staff development.

  • Ensure proper communication and coordination among departments.

  • Resolve employee-related issues and maintain a productive working environment.

  3. Financial & Administrative Management

  • Monitor daily income, expenses, sales, and operational costs.

  • Coordinate with the accounts team to maintain accurate financial records and reports.

  • Monitor cash handling, ticket sales, restaurant sales, and package revenue.

  • Prepare daily, weekly, and monthly operational and financial performance reports.

  • Control unnecessary expenses and improve profitability.

  • Ensure proper use and accountability of company assets and inventory.

  4. Sales, Marketing & Business Development

  • Develop strategies to increase visitor numbers, picnic bookings, and day-long package sales.

  • Coordinate with the marketing team for Facebook campaigns, digital marketing, promotional activities, and seasonal campaigns.

  • Develop relationships with schools, colleges, corporate organizations, and group booking clients.

  • Identify new business opportunities and recommend strategies to increase revenue.

  • Monitor competitors, customer feedback, and market trends.

  5. Customer Service & Guest Satisfaction

  • Ensure a positive experience for every guest.

  • Handle customer complaints professionally and resolve issues promptly.

  • Monitor customer reviews and identify areas for service improvement.

  • Ensure proper management of group picnics, family visits, and special events.

  • Maintain professional standards in guest communication and service delivery.

  6. Reporting & Strategic Planning

  • Report regularly to the management regarding business performance, operational challenges, and development opportunities.

  • Establish departmental targets and monitor progress.

  • Analyze revenue, expenses, customer satisfaction, and employee performance.

  • Recommend practical improvements to increase operational efficiency and business growth.

  • Ensure compliance with applicable laws, safety requirements, and company policies.