Front Desk Executive / Receptionist

Job Description

Title: Front Desk Executive / Receptionist

Company Name: Gulshan Club Limited

Vacancy: 1

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Club

• HSC

• Candidates with a diploma or training in hospitality management will get preference.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Club

• 1 to 3 years of experience in front desk or reception roles, preferably in hotels, clubs, or hospitality environments, will be considered an advantage.
• Freshers with strong communication skills are also encouraged to apply.
• Pleasant personality with excellent communication and interpersonal skills.
• Proficiency in spoken and written English and Bangla.
• Computer literacy, especially in MS Office and booking/reservation systems.
• Willingness to work in shifts, including weekends and holidays.
• Calm, confident, and professional demeanor in guest-facing situations.

Job Context

Gulshan Club Limited is looking for a courteous, smart, and service-oriented individual to serve as a Front Desk Executive / Receptionist for the Club Residence. The selected candidate will be the first point of contact for members and guests, responsible for delivering an excellent guest experience, managing reservations, handling check-in/check-out, and ensuring smooth front desk operations.

Responsibilities:

• Greet members and guests warmly and professionally upon arrival.

• Manage room bookings, check-ins, and check-outs efficiently.

• Respond promptly to guest inquiries in person, over the phone, and via email.

• Maintain accurate records of reservations, payments, and guest feedback.

• Coordinate with housekeeping and maintenance teams to ensure room readiness and service quality.

• Handle guest complaints or concerns with a positive and solution-focused approach.

• Maintain the front desk area in a clean, organized, and presentable condition.

• Prepare daily reports related to guest arrivals, occupancy, and issues addressed.

• Ensure all transactions and data entries are properly documented and updated in the system.

• Perform any other duties as assigned by the Club Residence Management.

• Lunch facility

• Festival Bonus

• Other benefits as per Club policy