Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Long Life Diagnostic And Consultation Center

Vacancy: 1

Age: 28 to 40 years

Job Location: Dhaka (Kalabagan)

Salary: Tk. 15000 - 17000 (Monthly)

Experience:

Published: 2025-11-04

Application Deadline: 2025-12-04

Education:

• Bachelor/Honors

• Age 28 to 40 years

• Generate bills for diagnostic services (e.g., pathology, imaging, consultations).

• Verify test requisitions and patient information before billing.

• Coordinate with doctors, lab technicians, and front desk staff to ensure accuracy in billing.

• Collect payments via cash, card, or mobile payment methods.

• Maintain daily billing records and report to the accounts department.

• Handle patient queries related to billing and clarify discrepancies.

• Ensure proper application of discounts, packages, and promotional offers.

• Prepare end-of-day cash reconciliation and submit reports to management.

• Maintain confidentiality and accuracy in handling sensitive financial data.

• Greet patients, visitors, and clients warmly and professionally upon arrival.

• Answer, screen, and forward incoming phone calls promptly.

• Provide accurate information about hospital/center services, doctors’ schedules, and test prices.

• Register patients and update records accurately in the software/system.

• Manage patient appointments and coordinate with doctors and departments.

• Handle billing, cash collection, and issue receipts properly.

• Maintain cleanliness and orderliness of the front desk area.

• Ensure proper handover of duties during shift changes.

• Maintain confidentiality of patient information and organizational data.

• Assist patients with form filling, payment procedures, and report collection.

• Handle patient complaints or queries courteously and report to management when needed.

• Maintain a logbook for visitor and patient tracking.

• Cooperate with other departments for smooth workflow and patient service.

• Report any irregularities or technical issues to the manager immediately.

• Uphold hospital/center image through polite and professional communication.

Roster wise Duty: 7 AM to 3 PM and 3 PM to 11 PM

minimum: 3 years experience