Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Grand park Hotel

Vacancy: 3

Age: At most 45 years

Job Location: Chattogram (Chittagong GPO)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor of Arts (BA)

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hotel

• Age At most 45 years
• Only Male

• Experience: 2–5 years in Hotel / Hospitality.

Key Skills Required:

• Customer service excellence and strong communication skills.
• Multitasking and problem-solving in a fast-paced environment.
• Proficiency in hotel management software (PMS) and basic office tools.

Who You Are:

• Excellent communication and client-handling skills
• Target-oriented with a passion for sales

Location: Gec to Agrabad, Chattogram.

Joining: Immediate

Key Responsibilities:

Guest Reception & Check-In/Check-Out

• Greeting guests warmly and professionally upon arrival.
• Handling - check-in/check-out procedures, including verifying guest details, assigning rooms, and issuing key cards.
• Processing payments, managing deposits, and ensuring accurate billing.

Guest Services & Problem Resolution.

• Providing information about hotel amenities, local attractions, and services.
• Addressing guest complaints promptly and coordinating with other departments (e.g., housekeeping, maintenance) to resolve issues.
• Offering personalized service, such as remembering guest preferences or acknowledging special occasions.

Administrative & Clerical Tasks

• Managing reservations, modifications, and cancellations.
• Maintaining guest records in the Property Management System (PMS)
• Handling phone calls, emails, and correspondence.

Coordination with Other Departments

• Liaising with housekeeping to ensure room readiness and special requests (e.g., early check-ins).
• Communicating with *%maintenance for repairs and F&B teamsfor dining arrangements .

Security & Safety Compliance

• Managing key control and ensuring guest security.
• Following emergency protocols (e.g., fire alarms, medical situations).
• Upselling & Revenue Generation
• Promoting room upgrades, dining options, and hotel services to enhance revenue.

Maintaining Front Desk Operations

• Keeping the reception area clean and organized.
• Performing shift handovers and updating logs for the next team.

What We Offer:

• Opportunity to work with and hotel project

• Attractive commission and growth structure

• Supportive team and professional development

• Dynamic, fast-paced work culture