Front Desk Cum Call Center Executive

Job Description

Title: Front Desk Cum Call Center Executive

Company Name: Secret Beauty & Laser Aesthetics

Vacancy: 03

Age: 18 to 28 years

Job Location: Dhaka (Dhanmondi 27)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Clinic, Call Center, Beauty Parlor/Saloon/Spa

• Bachelor/Honors

• Bachelor degree in any discipline
• North South University, Ahsanullah University of Science and Technology, East West University, American International University Bangladesh, BRAC University students will get preference
• A' level, O' level, HSC (English version), IELTS preferred

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Clinic, Call Center, Beauty Parlor/Saloon/Spa

• Age 18 to 28 years
• Only Female

• Training/Trade Course: BPO, Telemarketing, Call Center
• Skills Required: Customer Care
• Only experienced candidates are encourage to apply

Welcome to Secret Beauty, a harmonious collaboration with the globally acclaimed Turkeyana, Turkey. Together, we unveil the artistry of beauty and aesthetics that transcends borders. At Secret Beauty, we`ve delved into the most coveted secrets, curating a transformative experience that unlocks your ageless allure. In partnership with Turkeyana, a name synonymous with excellence worldwide, our mission is to infuse a global touch into your beauty journey. From rejuvenating facials to non-surgical facelifts, we seamlessly blend traditional wisdom with cutting-edge techniques, offering a beauty transformation that exceeds expectations. Join us at Secret Beauty, where each treatment is a step towards revealing your inner and outer beauty, embracing the essence of ageless allure like never before.

We are seeking some dynamic and customer-focused individuals to join our team as Front Desk Cum Call Center Executive. As the first point of contact for our esteemed clients, you will play a crucial role in ensuring a seamless and positive experience.

Responsibilities:

• Welcome and assist clients for a positive experience.

• Manage high call volumes, providing information and directing inquiries.

• Schedule and confirm appointments, ensuring operational efficiency.

• Understand laser and aesthetics services, addressing client queries accurately.

• Handle client registrations efficiently.

• Maintain a welcoming waiting area and perform general administrative tasks.

• Collaborate with sales and marketing for phone promotions.

• Respond promptly to voicemail and email inquiries with detailed information.

• Assist in resolving client concerns, escalating when necessary.

• Ensure seamless information flow with clinic staff.

• Uphold high customer service standards for a positive client impression.

• Monitor and respond to social media messages, engaging with the online community.

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary with performance-based incentives.

• Training and development opportunities.

• Employee discounts on our laser and aesthetics services.