Front Desk Client Service Officer

Job Description

Title: Front Desk Client Service Officer

Company Name: Executive Trade International

Vacancy: 02

Age: 25 to 40 years

Location: Dhaka (Banani)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Immigration and Education Consultancy Service

Published: 15 Dec 2024

Requirements:

Additional Requirements:
∎ Age 25 to 40 years

Responsibilities & Context:
∎ Client Interaction: Greet clients and visitors with a warm, professional demeanor and address their inquiries in a friendly and efficient manner.
∎ Appointment Management: Schedule and manage appointments for counselors or team members, ensuring smooth daily operations.
∎ Information Dissemination: Provide clients with accurate information about the company’s services, programs, and processes.
∎ Document Handling: Assist clients with filling out forms and collecting required documents, ensuring compliance with company procedures.
∎ Telephone and Email Management: Handle incoming calls, emails, and messages promptly, transferring them to the appropriate team members as needed.
∎ Office Coordination: Maintain a clean, organized, and welcoming reception area and assist with basic administrative tasks such as filing and data entry.
∎ Problem-Solving: Address and resolve client concerns or escalate them to the appropriate personnel when necessary.
∎ Feedback Collection: Gather client feedback and report it to the management for quality improvement.
∎ The Front Desk Client Service Officer plays a crucial role as the first point of contact for clients. This position requires excellent communication and organizational skills to ensure a welcoming and professional environment. The officer represents the company’s values and services while providing essential administrative support to the team.Job Responsibilities:
∎ Client Interaction: Greet clients and visitors with a warm, professional demeanor and address their inquiries in a friendly and efficient manner.
∎ Appointment Management: Schedule and manage appointments for counselors or team members, ensuring smooth daily operations.
∎ Information Dissemination: Provide clients with accurate information about the company’s services, programs, and processes.
∎ Document Handling: Assist clients with filling out forms and collecting required documents, ensuring compliance with company procedures.
∎ Telephone and Email Management: Handle incoming calls, emails, and messages promptly, transferring them to the appropriate team members as needed.
∎ Office Coordination: Maintain a clean, organized, and welcoming reception area and assist with basic administrative tasks such as filing and data entry.
∎ Problem-Solving: Address and resolve client concerns or escalate them to the appropriate personnel when necessary.
∎ Feedback Collection: Gather client feedback and report it to the management for quality improvement.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Paid personal/ causal leave, sick leave and annual leave.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Banani)

Job Highlights:
∎ At Executive Study Abroad, We take pride in our vibrant and inclusive culture, where every team member’s contribution is valued.
∎ Here’s what makes us stand out:Collaborative Environment, Professional Development, Work-Life Balance, Impactful Work.

Read Before Apply:

The email subject must mention “FDO-122024”

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected]

Company Information:
∎ Executive Trade International
∎ Corporate HQ: Concord Royal Court (3rd floor), House: 40, Road: 27(old) 16(new), Dhanmondi, Dhaka 1209, Bangladesh. Branch: Bay's Bellavista (8th floor), House: 96, Road: 11, Block: C, Banani, Dhaka 1213, Bangladesh.
∎ https://executivestudyabroad.com/
∎ Executive Trade International (Trading as Executive Study Abroad) has been a one stop solution for all your Study Abroad ambitions since 2001. We help students simplify and plan their study abroad aspirations with personalized consultations. We aim to give all students accurate facts and guidelines to help them make informed decisions. We are the official representatives of leading and wide ranged universities in Australia, Canada, Malaysia, UK and USA. Our team is eager to help you today for you to excel tomorrow.

Address::
∎ Corporate HQ: Concord Royal Court (3rd floor), House: 40, Road: 27(old) 16(new), Dhanmondi, Dhaka 1209, Bangladesh. Branch: Bay's Bellavista (8th floor), House: 96, Road: 11, Block: C, Banani, Dhaka 1213, Bangladesh.
∎ https://executivestudyabroad.com/
∎ Executive Trade International (Trading as Executive Study Abroad) has been a one stop solution for all your Study Abroad ambitions since 2001. We help students simplify and plan their study abroad aspirations with personalized consultations. We aim to give all students accurate facts and guidelines to help them make informed decisions. We are the official representatives of leading and wide ranged universities in Australia, Canada, Malaysia, UK and USA. Our team is eager to help you today for you to excel tomorrow.

Application Deadline: 31 Dec 2024

Category: Receptionist/PS