Front Desk Billing Officer

Job Description

Title: Front Desk Billing Officer

Company Name: Apon Diagnostic Center (ADC)

Vacancy: 1

Age: 25 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• 3 to 5 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre

• Age 25 to 30 years

Company

Apon Diagnostic Center (ADC)

Role Overview

The Front Desk Billing Officer is responsible for handling patient billing, payments, and financial transactions at the hospital and diagnostic center’s front desk. This role ensures accuracy in billing, transparency in patient communication, and compliance with hospital financial policies while maintaining excellent customer service.

Key Responsibilities

• Greet and assist patients at the front desk with billing and payment inquiries.

• Generate, verify, and issue patient bills for consultations, diagnostics, procedures, and hospital services.

• Collect payments (cash, card, digital, insurance claims) and issue receipts.

• Verify insurance details, process claims, and coordinate with insurance representatives when required.

• Ensure accurate entry of billing details in the hospital/diagnostic management system.

• Reconcile daily cash collections and prepare reports for submission to the finance/accounts department.

• Handle patient queries regarding charges, discounts, packages, and insurance coverage.

• Maintain confidentiality of patient records and financial transactions.

• Resolve billing discrepancies and escalate issues to the Billing Supervisor/Manager if needed.

• Support front desk operations including patient registration, appointment scheduling, and information assistance when required.

Qualifications & Skills

• Education: Bachelor degree in Commerce, Finance, Accounting, Business Administration, or related field.

• Experience: 1–3 years in hospital/diagnostic billing, accounts, or customer service.

• Technical Skills:

  • Proficiency in billing software / Hospital Information Systems (HIS).

  • Knowledge of medical billing procedures, insurance processes, and financial documentation.

• Soft Skills:

  • Strong numerical accuracy and attention to detail.

  • Excellent communication and interpersonal skills.

  • Customer service orientation with patience and empathy.

  • Ability to handle cash, transactions, and reconciliations responsibly.

  • Problem-solving and multitasking abilities.

Working Conditions

• Front desk environment with continuous patient interaction.

• Requires high accuracy in handling financial transactions.

• Shift-based role, may include weekends and extended hours depending on hospital operations.

How to Apply: 

Interested candidates are invited to submit their resume to hr@mg-bd.com detailing their relevant experience or send a hard copy at the following company address. We look forward to learning how your expertise can contribute to our team’s success.

Mashallah Group

(Mashallah Trade Centre)

HRD (Lift - 4),

Sonia Sobhan 5th Avenue

House # 1136, Block # I,

Bashundhara R/A, Dhaka - 1229.

• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2