Job Description
Title: Executive - Umrah Operation
Company Name: US-Bangla Airlines (OTA)
Vacancy: --
Age: at least 25 years
Location: Dhaka (Banani)
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Airline, Travel Agent, Group of Companies
∎ Freshers are also encouraged to apply.
Published: 19 Jan 2025
Education:
∎ Bachelor’s degree in Islamic Studies, Tourism, Hospitality Management, or another field.
∎ Bachelor’s degree in Islamic Studies, Tourism, Hospitality Management, or another field.
Requirements:
Additional Requirements:
∎ Age at least 25 years
∎ Previous experience in Umrah operations, travel agency, or pilgrimage management is an advantage.
∎ Strong understanding of Islamic principles and rituals related to Umrah.
∎ Excellent communication and interpersonal skills, with the ability to interact effectively with diverse groups of people.
∎ Proficiency in the Arabic language is advantageous.
∎ Knowledge of travel booking systems and Microsoft Office suite.
∎ Ability to work under pressure and manage multiple tasks simultaneously.
∎ Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by Umrah schedules.
∎ This position may involve travel to Umrah destinations to oversee operations and provide on-site support to pilgrims.
∎ A deep sense of commitment to serving the spiritual needs of pilgrims and upholding the values of hospitality and compassion is essential for success in this role.
∎ This position plays a vital role in ensuring that travelers have enjoyable and hassle-free experiences, making their dreams of exploration and adventure a reality.
∎ Previous experience in Umrah operations, travel agency, or pilgrimage management is an advantage.
∎ Strong understanding of Islamic principles and rituals related to Umrah.
∎ Excellent communication and interpersonal skills, with the ability to interact effectively with diverse groups of people.
∎ Proficiency in the Arabic language is advantageous.
∎ Knowledge of travel booking systems and Microsoft Office suite.
∎ Ability to work under pressure and manage multiple tasks simultaneously.
∎ Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by Umrah schedules.
∎ This position may involve travel to Umrah destinations to oversee operations and provide on-site support to pilgrims.
∎ A deep sense of commitment to serving the spiritual needs of pilgrims and upholding the values of hospitality and compassion is essential for success in this role.
∎ This position plays a vital role in ensuring that travelers have enjoyable and hassle-free experiences, making their dreams of exploration and adventure a reality.
Responsibilities & Context:
∎ Research, develop, and customize Umrah packages tailored to the needs and preferences of pilgrims.
∎ Collaborate with religious scholars and advisors to ensure adherence to Islamic principles and guidelines.
∎ Liaise with hotels, transportation providers, and other service vendors to secure accommodations, transportation, and other necessary services.
∎ Negotiate contracts and rates with vendors to ensure competitive pricing and quality services.
∎ Provide guidance and assistance to pilgrims throughout the Umrah journey, from pre-departure preparations to post-Umrah follow-up.
∎ Address pilgrims' inquiries, concerns, and special requests in a timely and respectful manner.
∎ Coordinate transportation, accommodation, and dining arrangements for pilgrims, ensuring comfort and convenience throughout the journey.
∎ Arrange for visa processing, airport transfers, and other logistical needs as required.
∎ Ensure compliance with Umrah regulations, visa requirements, and health and safety standards.
∎ Assist pilgrims with the completion of necessary documentation, including visa applications and travel insurance.
∎ Prepare cost estimates, budgets, and financial reports for Umrah packages, ensuring profitability and cost-effectiveness.
∎ Monitor expenses and revenue related to Umrah operations and identify opportunities for cost savings and revenue enhancement.
∎ Provide personalized assistance and support to pilgrims throughout their Umrah journey, addressing any issues or challenges that may arise.
∎ Collect feedback from pilgrims to identify areas for improvement and enhance the overall Umrah experience.
∎ Firsttrip Ltd., a sister concern of US-Bangla Airlines is looking for potential candidates to submit applications for the Executive - Umrah Operation position.
∎ We seek a talented Umrah Operation Executive who would be responsible for managing all aspects of Umrah pilgrimage operations, ensuring a seamless and spiritually enriching experience for pilgrims. He/She will oversee the planning, coordination, and execution of Umrah packages, working closely with various stakeholders to ensure compliance with religious guidelines and exceptional service delivery.Key Responsibilities:
∎ 1. Umrah Package Development:
∎ Research, develop, and customize Umrah packages tailored to the needs and preferences of pilgrims.
∎ Collaborate with religious scholars and advisors to ensure adherence to Islamic principles and guidelines.
∎ 2. Vendor Management:
∎ Liaise with hotels, transportation providers, and other service vendors to secure accommodations, transportation, and other necessary services.
∎ Negotiate contracts and rates with vendors to ensure competitive pricing and quality services.
∎ 3. Pilgrim Assistance:
∎ Provide guidance and assistance to pilgrims throughout the Umrah journey, from pre-departure preparations to post-Umrah follow-up.
∎ Address pilgrims' inquiries, concerns, and special requests in a timely and respectful manner.
∎ 4. Logistics Coordination:
∎ Coordinate transportation, accommodation, and dining arrangements for pilgrims, ensuring comfort and convenience throughout the journey.
∎ Arrange for visa processing, airport transfers, and other logistical needs as required.
∎ 5. Compliance and Documentation:
∎ Ensure compliance with Umrah regulations, visa requirements, and health and safety standards.
∎ Assist pilgrims with the completion of necessary documentation, including visa applications and travel insurance.
∎ 6. Financial Management:
∎ Prepare cost estimates, budgets, and financial reports for Umrah packages, ensuring profitability and cost-effectiveness.
∎ Monitor expenses and revenue related to Umrah operations and identify opportunities for cost savings and revenue enhancement.
∎ 7. Customer Service and Support:
∎ Provide personalized assistance and support to pilgrims throughout their Umrah journey, addressing any issues or challenges that may arise.
∎ Collect feedback from pilgrims to identify areas for improvement and enhance the overall Umrah experience.
Compensation & Other Benefits:
∎ Weekly 2 holidays, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banani)
Company Information:
∎ US-Bangla Airlines (OTA)
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Jan 2025
Category: Hospitality/ Travel/ Tourism
