Executive-Customer Care Service/Call Center
Job Description
Title: Executive-Customer Care Service/Call Center
Company Name: US-Bangla Airlines OTA
Vacancy: --
Age: 23 to 30 years
Job Location: Dhaka (Banani)
Salary: Negotiable
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Hotel, Airline, Travel Agent, Immigration/Visa Processing, Call Center
- Freshers are also encouraged to apply.
Published: 2025-02-09
Application Deadline: 2025-03-09
Education:
- Bachelor of Business Administration (BBA)
Any discipline with good academic result.
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Hotel, Airline, Travel Agent, Immigration/Visa Processing, Call Center
- Freshers are also encouraged to apply.
Skills Required: Energetic and self-motivated,Language skills both in Bengali and English,The ability to work under pressure
Additional Requirements:
- Age 23 to 30 years
Responsibilities & Context:
Firsttrip Ltd., a sister concern of US-Bangla Airlines, is looking for potential candidates to submit applications for the Executive - Customer Care Service/Call Center.
Job Responsibilities:
Handling inbound and outbound calls regarding customer queries and complaints, providing information and solutions effectively and professionally to ensure proper customer satisfaction.
Providing customer support through E-mail, Social Media, Live Chat, and SMS.
Providing information to customers regarding Reservations, Airline Tickets, Hotel bookings, Visa processing, and Umrah Packages.
Calculating refunds, re-issues, and VOID transactions, and executing the amounts in the system (experience with this is a plus).
Escalating necessary complaints to the relevant departments for smooth customer service.
Maintaining communication with corporate clients, partners, and agencies.
Keeping updated knowledge of the Airline's promotional offers and other travel services.
Collecting data as needed and sharing necessary feedback/reports with management.
Working in roster-based operations.
Managing customer support tools as well as maintaining Excel reports with daily activity remarks.
Job Other Benifits:
- Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Others as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 11.19% |
| University of Dhaka | 3.34% |
| Jagannath University | 2.83% |
| Jahangirnagar University | 2.24% |
| Daffodil International University (DIU) | 2.20% |
| North South University | 1.33% |
| East West University | 1.33% |
| Bangladesh University of Professionals | 1.30% |
| University of Chittagong | 1.30% |
| Southeast University | 1.18% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 95.25% |
| 31-35 | 4.71% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 23.84% |
| 20K-30K | 62.80% |
| 30K-40K | 12.37% |
| 40K-50K | 0.59% |
| 50K+ | 0.39% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 25.87% |
| 0.1 - 1 years | 14.29% |
| 1.1 - 3 years | 29.56% |
| 3.1 - 5 years | 18.26% |
| 5+ years | 12.01% |
