Executive – Technical Support

Job Description

Title: Executive – Technical Support

Company Name: RensSoft Solutions Limited

Vacancy: 01

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Minimum B.Sc in CSE degree in any discipline with reputed Public and Private (A Grade) University.

Experience Requirements:
∎ 1 to 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ All Kind of technical support of software resolution
∎ Issue Resolution take care
∎ Ensure the Outcome database is being updated every day through real time panel
∎ Version Update Database Maintenance and maintain github for solving Issue bug and developed next version
∎ Phone Call Support client and get feedback and quarry
∎ Maintain Support WhatsApp Channel
∎ Gather, validate and document requirements from stakeholders.
∎ Provide training to new recruits and existing co-workers
∎ Assist SQA team with test case.
∎ Perform User Application Testing
∎ Assist and build or design wireframe with UI/UX designer.

Additional Requirements:
∎ Age 20 to 32 years
∎ Effective communication & interpersonal skills.
∎ Result-oriented.

Salary:
∎ Negotiable (depends on experience)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ TA / DA & Mobile allowance will be given as per company policy.
∎ Yearly increment is done based on performance.
∎ Performance bonus.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Sep 2022

Company Information:
∎ 16 Aug 2022
∎ RensSoft Solutions Limited

Category: IT/Telecommunication