Executive / Sr. Executive (Recovery)

Job Description

Title: Executive / Sr. Executive (Recovery)

Company Name: Akashbari Holidays

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service

• Master of Business Administration (MBA) in Accounting

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service

• Age 25 to 35 years

• Knowledge in accounting software (CashX, Tally, QuickBooks, ERP systems, or travel agency billing systems)

• Track and monitor overdue payments from individual and corporate clients.

• Make timely follow-ups through phone calls, emails, and messaging platforms to ensure prompt payment collection.

• Maintain professional and customer-friendly communication to support positive client relationships.

• Collaborate with travel consultants, ticketing teams, and corporate sales staff to verify booking details and pending receivables.

• Report discrepancies or disputes to relevant departments for quick resolution.

• Ensure accurate and timely issuance of invoices, credit notes, and receipts to clients.

• Keep detailed records of payment commitments, reminders sent, and collections received.

• Reconcile client accounts regularly to confirm correct outstanding balances.

• Coordinate with the accounts department to ensure all received payments are updated in the system.

• Address issues related to billing errors, overcharges, cancellations, and refunds.

• Assist clients in resolving challenges that hinder payment settlement.

• Prepare weekly and monthly recovery reports for management review.

• Identify and highlight high-risk accounts, chronic defaulters, and emerging payment trends.

• Enforce company credit policies and ensure clients comply with agreed credit terms.

• Escalate long-overdue or critical cases to senior management when necessary.

• Maintain positive client relationships to support future business.

• Send polite reminders that protect the company’s brand reputation while ensuring effective recovery.